How to rescan GOtv decoder: Fix missing Channels

Akindele Michael April 23, 2024April 23, 2024 5 min read

Are you looking to maximize your entertainment experience with GOtv? Or wants to learn how to rescan GOtv decoder, we’ve provided all you need to do on this article.

GOtv is a popular digital television service offering a wide range of entertainment content, including TV shows, movies, sports, news, and kids’ shows. It is widely used in many African countries, such as Nigeria, Ghana, Kenya, etc. Despite its robust features, GOtv users occasionally encounter issues, like missing channels or unresponsive remotes. This guide explains how to troubleshoot these problems and maintain a seamless viewing experience.

Why Are Channels Missing on GOtv?

When you notice that some of your favorite channels are missing, there could be several reasons behind it. The most common causes are:

Weak signal strength
Need for a decoder reset
Misalignment of the GOtv antenna

If any of these issues sound familiar, let’s dive into how to resolve them.

How to Search and Restore Missing Channels on GOtv

If you’re experiencing missing channels, you don’t need to call a technician. You can easily scan and restore channels on your GOtv decoder by following these steps:

Power on your GOtv decoder and wait for it to complete the booting process.
Press the “Help” button on your GOtv remote to open the menu.
Scroll to “Advanced Options” and press “OK.”
Select “Installation” and press “OK.”
Choose “Tuning” and then select “Automatic Scan.” Press “OK.”
Wait for the scanning process to complete. This could take a few minutes.
Press “Exit” to return to the normal screen once scanning is complete.
Check if all your channels are restored. You should now see the previously missing channels in your channel list.

It’s important not to interrupt the scanning process, as it can cause issues. Additionally, ensure that your GOtv antenna is properly aligned. If the signal is weak, try adjusting the antenna until the signal improves.

How to rescan GOtv decoder or reset GOtv Without a Remote

If your remote control isn’t working, don’t worry—you can still reset your GOtv decoder without it. Here’s a quick guide to understanding the buttons on the GOtv decoder and how to use them to reset or scan for channels:

Power button: Powers the decoder on and off; also resets the device.
Volume buttons (V+ and V-): Adjusts the volume up or down.
Channel buttons (P+ and P-): Changes channels from the lowest to the highest, and vice versa.

To reset the decoder without a remote, you can use the Power button to restart it. To scan for channels, use the following steps:

How to Rescan Gotv

Press the Power button to restart the decoder.
Use the P+ or P- button to navigate to the menu screen.
Select “Installation” and then “Automatic Scan” using the P+ or P- buttons.
Allow the scan to complete without interruption.
Check if all your channels are restored.

This should resolve any issues with missing channels or unresponsive remotes.

How to Unblock a Channel on GOtv

If you have parental controls activated, you might find that some channels are blocked. To unblock a channel, follow these simple steps:

Press the green GOtv button or the “Menu” button on your remote.
Scroll down to “Parental Control” and press “OK.”
Enter your parental PIN. The default PIN is 1234.
Select “Blocking Options” and change the setting from “Global Blocking” to “Personalize.”
Press “Exit” to go back to the previous menu.
Choose the “Block Channels” option.
Navigate to the channel you want to unblock and press “OK.”
Press the “TV” button to exit.

If you encounter any issues with unblocking channels, you can contact GOtv customer support for assistance. Here are the contact details for GOtv Nigeria:

How to contact GOtv Customer Care

Official GOtv website: www.gotvafrica.com
Email: [email protected]
Telephone: +234 803 904 4688
Twitter: Click here
Facebook: Click here
Live Chat: Click here

With this guide, you should be able to search and restore missing channels, reset your decoder, and unblock channels on GOtv. If you still encounter issues, reach out to GOtv’s customer support or visit their service centers for further assistance. Enjoy watching your favorite GOtv content without any interruptions!