Account Manager at DotYeti

DotYeti is a creative platform that delivers unlimited, on-demand design services. From posters, animations, videos, merchandise, packaging, branding, to social media content, our team covers a wide range of creative needs. Founded by industry experts, our mission is to provide scalable, affordable, and efficient graphic design solutions powered by technology.

We are currently hiring an Account Manager to join our team.

Job Title: Account Manager

Location: Abuja (Remote)

Job Description

We are looking for a proactive and client-focused Account Manager to strengthen relationships with our clients while ensuring smooth collaboration with our creative team. The role involves managing the entire client journey, from onboarding to after-sales support, while ensuring expectations are clear and final outputs exceed client goals.

Responsibilities

• Manage client relationships as the main point of contact, understanding their needs and keeping them updated throughout the process.
• Coordinate production from start to finish, ensuring deliverables are timely and meet client expectations.
• Provide professional after-sales support, including revisions, design requests, and follow-ups.
• Resolve client concerns quickly and professionally to maintain strong relationships.
• Act as a bridge between clients and the creative team, ensuring proper alignment.
• Handle negotiations and agreements with clients and the production team, aiming for mutually beneficial results.

Requirements

• Proven experience as an Account Executive, Account Manager, or in a customer service or sales role.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities with excellent time-management and organizational skills.
• Proficiency in Google Workspace (G Suite).
• Basic understanding of market research and negotiation principles.
• Enthusiastic, proactive, and committed to client success.

Preferred Skills

• Experience in a startup or design agency.
• Familiarity with handling design requests for MSMEs, large corporations, or entrepreneurial projects.

Benefits

• Fully remote work with flexible arrangements.
• Paid time off, mental health leave, and comprehensive health coverage.
• Opportunities for professional growth within a talented, collaborative team.
• Competitive salary with annual and performance-based raises.
• Home office equipment allowance.

Application Closing Date

Not specified

Hiring Process

• Initial Interview
• Second-level Interview
• Assessment
• Final Interview
• Job Offer