Save the Children Nigeria: Accountability Assistant

Save the Children is a globally recognized organization dedicated to improving the lives of children in need. Operating in over 120 countries, we work to save children’s lives, advocate for their rights, and help them reach their full potential. In Nigeria, one in five children dies before their fifth birthday, and nearly 40% miss out on school due to economic hardship. Our mission is to change these realities through impactful programs.

We are currently hiring for the following position:

Job Title: Accountability Assistant – ECW

Location: Adamawa
Employment Type: Full-Time

Role Overview

The Accountability Assistant plays a key role in ensuring that children and communities remain central to our humanitarian efforts. The role focuses on establishing child-friendly, gender-sensitive, and accessible accountability systems. This includes effective information sharing, feedback management, and child participation initiatives. The assistant will support the Feedback and Reporting Mechanism (FRM) database, ensuring proper documentation and timely responses. The role also involves collaborating with the MEAL, Safeguarding, and program teams to uphold accountability standards.

Reporting Structure

• Reports to: MEAL Officer
• Staff reporting to this role: None
• Budget Responsibilities: None
• Work Context: Humanitarian Response

Key Responsibilities

Information Sharing

• Assist in implementing the Country Office Accountability to Children and Communities Framework.
• Conduct data collection and analysis to understand information needs and preferred communication methods.
• Ensure Save the Children’s programs and key outcomes are communicated effectively to children and communities.
• Develop information materials such as posters, FAQs, and community engagement plans.

Child and Community Participation

• Support child and community participation throughout program cycles, including needs assessments, design, implementation, and evaluation.
• Facilitate child-friendly discussions, focus groups, and community meetings.
• Promote ethical and meaningful participation, following best practices in child engagement.
• Provide training to project teams and partners on child participation methods.

Feedback and Reporting Mechanism (FRM)

• Support the development of accessible feedback channels, including surveys, helpdesks, hotlines, and face-to-face interactions.
• Ensure feedback is documented, categorized, and stored properly in the Feedback Database.
• Process and respond to feedback in a timely and respectful manner.
• Contribute to quarterly reports on program performance indicators.
• Identify and refer serious concerns, such as safeguarding issues or fraud, to the relevant teams.
• Ensure communities receive updates on actions taken in response to their feedback.

Safeguarding Responsibilities

• Report all safeguarding concerns through appropriate channels.
• Collaborate with safeguarding teams to ensure prompt action on reported issues.
• Maintain confidentiality and follow ethical guidelines in handling sensitive information.
• Strengthen child-friendly feedback mechanisms in collaboration with safeguarding teams.

Core Values and Behaviors

Accountability

• Take responsibility for decisions and resource management.
• Ensure team members and partners meet their commitments.

Collaboration

• Build strong relationships with colleagues, external partners, and community members.
• Promote diversity and inclusivity.
• Foster open and effective communication.

Creativity

• Encourage innovative solutions to challenges.
• Demonstrate willingness to take calculated risks.

Ambition

• Set and strive for high personal and professional goals.
• Inspire and motivate others to drive meaningful change.

Integrity

• Uphold honesty, transparency, and ethical decision-making.
• Maintain the highest standards of professionalism.

Qualifications and Experience

Education

• Bachelor’s degree in a relevant field (Health Sciences, Social Sciences, Development Studies, or related discipline).

Experience

• At least 1 year of experience in a similar role, preferably in humanitarian settings.
• Training in Accountability, Monitoring and Evaluation, Data Management, Core Humanitarian Standards, or Data Quality Assurance is an advantage.

Essential Skills

• Experience working with children and vulnerable groups.
• Ability to develop and implement innovative solutions.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Willingness to travel occasionally to project locations.
• Strong interpersonal and communication skills.
• Commitment to Save the Children’s mission and child rights principles.
• Fluency in Hausa is required.

Desirable Skills

• Experience in community participation and feedback mechanisms.
• Previous work experience in an NGO or civil society organization.
• Ability to analyze and present data for decision-making.

How to Apply

If you meet the qualifications and are passionate about making a difference in children’s lives, we encourage you to apply.

Application Deadline: April 4, 2025