Admin and Customer Relationship Representative at Tawona Foods – Full-Time Role

Tawona Foods is hiring an Admin and Customer Relationship Representative to support our daily operations, enhance customer satisfaction, and maintain efficient administrative processes. This is a full-time role based in Abuja and offers an exciting opportunity to work in a dynamic, customer-focused environment.

You’ll be the first point of contact for our clients and partners—managing communications, resolving issues, and ensuring smooth internal coordination. Your role will be crucial in upholding excellent service delivery, supporting business growth, and maintaining a professional online presence.

Location: Abuja (FCT)
Employment Type: Full-time

Key Responsibilities

Administrative Support & Coordination

• Schedule meetings, staff events, and manage official travel logistics
• Handle all company correspondence via calls, emails, and messenger services
• Maintain and organize filing systems (digital and physical)
• Draft reports, take meeting minutes, and update internal policy documents
• Assist with office supplies management and onboarding new employees

Sales and Financial Record Management

• Verify and document daily sales and payments
• Work with sales and kitchen teams to reconcile orders
• Prepare regular financial reports for audits and internal use

Customer Relationship Management

• Engage with customers through calls, WhatsApp, emails, and in person
• Resolve customer concerns and gather regular feedback
• Build and maintain strong client relationships
• Update the CRM system and support loyalty and engagement campaigns

Cross-Team Collaboration

• Coordinate between customer service, kitchen, delivery, and procurement teams
• Share customer feedback with internal departments to improve service

Digital Engagement

• Respond to order confirmations and messages via WhatsApp Business and Instagram
• Share updates, promotions, and menu items on social media
• Maintain a record of testimonials and customer reviews

Service Quality Monitoring

• Assist with inspection schedules and ensure service consistency
• Track customer satisfaction metrics and make suggestions for improvement

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Communications, Public Relations, or related field
• Minimum 5 years’ experience in customer service, administration, or sales support
• Proficiency in CRM tools, Microsoft Office, and POS systems
• Knowledge of basic accounting and digital communication tools
• Excellent written and verbal communication skills
• Ability to manage multiple responsibilities and work efficiently under pressure
• Experience in organizing corporate events and executing customer campaigns
• Certifications in CRM, Project Management, or Social Media Marketing (preferred)
• Strong interpersonal and relationship management skills

Work Environment

• Office-based role with regular customer engagement
• Collaboration with Sales, Finance, Operations, and Marketing teams
• Occasional travel to external locations for events or inspections
• Use of CRM platforms, email tools, and social media as part of daily tasks
• May require extended hours during events or busy periods

Application Deadline

Open until filled