Branch Retail Manager At Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited (SPCL) is a top-tier HR consulting firm based in Lagos, Nigeria. With expertise in recruitment, outsourcing, training, and HR advisory, we serve leading organizations across industries such as Oil & Gas, Banking, and IT. Our team is dynamic, passionate, and committed to delivering world-class solutions.

Company: Smart Partners Consulting Limited
Location: Victoria Island, Lagos
Employment Type: Full-Time
Industry: Retail Management

Position Overview
We are currently seeking a highly driven and experienced Branch Retail Manager to oversee daily operations and drive sales growth at our outlet located in Victoria Island, Lagos. The ideal candidate will lead store operations, manage inventory, boost team performance, and ensure excellent customer engagement.

Key Responsibilities

Sales & Profitability

• Lead the store sales team to achieve set targets.
• Drive strategies to grow store revenue and profitability.
• Track slow-moving items and initiate sales-boosting actions.
• Manage pricing updates, promotions, and inter-store sales efforts.
• Prepare store profit and loss reports and contribute to budgeting.

Store Operations & Compliance

• Ensure all store processes align with operational standards (SOPs).
• Oversee store opening/closing procedures and daily activities.
• Recommend improvements to store processes for efficiency.

Team Leadership

• Supervise, motivate, and assess team performance.
• Ensure staff adhere to dress codes and operational rules.
• Handle team conflicts and disciplinary issues appropriately.
• Assign team members to specific store sections and responsibilities.

Customer Experience Management

• Maintain a welcoming environment for all customers.
• Ensure upselling and cross-selling techniques are utilized.
• Handle customer requests like exchanges, special orders, and complaints effectively.

Inventory Management

• Oversee receiving and inventory documentation.
• Ensure products are well-tagged, stored, and displayed properly.
• Monitor merchandise flow and stock levels across store sections.

Visual Merchandising & Store Ambience

• Collaborate with the visual team to maintain attractive displays.
• Maintain clean, well-lit, and pleasant store environments.
• Ensure music, lighting, and overall ambiance align with brand standards.

Marketing & Promotions

• Track and report customer footfall accurately.
• Communicate ongoing campaigns and promos to customers.
• Ensure promo materials are well utilized and presented.

Asset & Safety Management

• Ensure store assets are properly used and maintained.
• Keep required consumables stocked and used efficiently.
• Report and fix damages promptly.

Cash Handling & Till Management

• Ensure accurate scanning and pricing during sales.
• Oversee safe and timely transaction processing.
• Manage vault cash and ensure timely banking.
• Maintain proper receipt of payments and customer registration.

Reporting

• Generate and share daily, weekly, and monthly sales reports.
• Report discrepancies and contribute to sales strategy improvements.
• Maintain all store-related reports and non-monetary records.

Requirements

Education & Experience

• Senior Secondary School Certificate; a retail management certification is a plus.
• Minimum of 7 years in a structured retail management role.

Skills & Competencies

• Strong knowledge of retail operations and customer service.
• Proficient in retail software and Microsoft Office tools.
• Skilled in customer relationship management and team training.
• Confident in cold calling and client reactivation strategies.

Personal Attributes

• Excellent communication and interpersonal skills.
• Energetic, persuasive, and physically fit for a retail environment.
• Professional, friendly, empathetic, and team-oriented.
• Detail-oriented with strong planning and multitasking abilities.

Application Deadline

Not Specified