Daytona 247 People's Pharmacy and Supermarket
Daytona 247 People’s Pharmacy and Supermarket is one of the most trusted names in retail. As the first 24/7 supermarket and pharmacy in Lekki Phase 1, we pride ourselves on delivering a round-the-clock, customer-focused shopping experience. Whether in-store or online, we exist to serve homes in need of quality and convenience.
We offer a supportive work environment that encourages innovation, career growth, and personal development. Our team enjoys a healthy work-life balance while making real impact every day.
We are currently hiring for the role below:
Job Title: Call Center Agent
Location: Lagos
Employment Type: Full-time
Responsibilities
- Handle a high volume of inbound and outbound calls efficiently and professionally
- Address customer inquiries and complaints via phone and other digital platforms
- Update customer data and sales activities using our CRM system (Zoho)
- Follow communication guidelines for handling different customer interactions
- Log all support-related conversations across channels (WhatsApp, Slack, and social media)
- Understand customer needs, provide accurate information, and suggest suitable solutions
- Identify upselling and cross-selling opportunities during interactions
- Meet or exceed set individual and team performance targets
- Make product recommendations based on customer needs
- Drive product sales and close deals through calls and online chats
- Build long-term relationships and ensure a high level of customer satisfaction
Requirements
- HND or BSc in any discipline
- Minimum of 3 years’ experience in customer service or sales (retail experience is an added advantage)
- Comfortable using CRM tools such as Zoho
- Strong communication, problem-solving, and analytical skills
- Ability to work independently and collaboratively within a team
- Sales-oriented mindset with excellent time management
- Data-driven approach to decision-making
Salary and Benefits
- Monthly Salary: ₦100,000 – ₦130,000
- Additional Benefits: HMO, daily meals, pension, 13th-month bonus, commissions, and more
Application Deadline
25th April, 2025
How to Apply
Qualified candidates should send their application. Use the job title as the subject line of your email.
To apply for this job email your details to daytona247hr@gmail.com