Call Center Agent at Daytona 247 People’s Pharmacy and Supermarket

Daytona 247 People’s Pharmacy and Supermarket is one of the most trusted names in retail. As the first 24/7 supermarket and pharmacy in Lekki Phase 1, we pride ourselves on delivering a round-the-clock, customer-focused shopping experience. Whether in-store or online, we exist to serve homes in need of quality and convenience.

We offer a supportive work environment that encourages innovation, career growth, and personal development. Our team enjoys a healthy work-life balance while making real impact every day.

We are currently hiring for the role below:

Job Title: Call Center Agent

Location: Lagos
Employment Type: Full-time

Responsibilities

• Handle a high volume of inbound and outbound calls efficiently and professionally
• Address customer inquiries and complaints via phone and other digital platforms
• Update customer data and sales activities using our CRM system (Zoho)
• Follow communication guidelines for handling different customer interactions
• Log all support-related conversations across channels (WhatsApp, Slack, and social media)
• Understand customer needs, provide accurate information, and suggest suitable solutions
• Identify upselling and cross-selling opportunities during interactions
• Meet or exceed set individual and team performance targets
• Make product recommendations based on customer needs
• Drive product sales and close deals through calls and online chats
• Build long-term relationships and ensure a high level of customer satisfaction

Requirements

• HND or BSc in any discipline
• Minimum of 3 years’ experience in customer service or sales (retail experience is an added advantage)
• Comfortable using CRM tools such as Zoho
• Strong communication, problem-solving, and analytical skills
• Ability to work independently and collaboratively within a team
• Sales-oriented mindset with excellent time management
• Data-driven approach to decision-making

Salary and Benefits

• Monthly Salary: ₦100,000 – ₦130,000
• Additional Benefits: HMO, daily meals, pension, 13th-month bonus, commissions, and more

Application Deadline

25th April, 2025

How to Apply

Qualified candidates should send their application. Use the job title as the subject line of your email.