Call Centre Representative at Tribest

Tribest is a corporate support solutions company that provides a wide range of outsourcing and human resource management services. Our team includes professionals in management, strategy, banking, and capacity development who work together to deliver efficient and reliable business solutions. We are committed to excellence and continuously strive to improve the quality of service we provide to our clients.

Job Details

We are looking for a Call Centre Representative to join our team in Lagos. The ideal candidate will be responsible for handling customer inquiries, complaints, and requests in a professional and courteous manner. This role is best suited for someone who enjoys problem-solving, has strong communication skills, and is passionate about customer satisfaction.

Location: Lagos Island (Victoria Island), Lagos
Employment Type: Full-Time

Role Overview

The Call Centre Representative will serve as the first point of contact for customers. The position involves managing phone interactions, resolving issues quickly, and ensuring every customer has a positive experience. You will also be responsible for maintaining accurate records and supporting other departments when necessary.

Key Responsibilities

• Manage inbound and outbound calls efficiently and courteously.
• Respond to customer inquiries, provide accurate information, and resolve issues promptly.
• Escalate complex problems to the appropriate department when needed.
• Keep detailed records of customer interactions and feedback.
• Update and maintain customer information in the database.
• Prepare daily and weekly reports on call activities and service issues.
• Stay informed about company products, services, and policies.
• Identify customer needs and recommend suitable products or services.

Qualifications and Skills

• Minimum of a Higher National Diploma (HND) or equivalent.
• Previous experience in a call centre or customer service role is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Good computer skills and familiarity with CRM or call management software.
• Ability to multitask and work effectively under pressure in a fast-paced environment.

Salary

₦180,000 – ₦200,000 per month.

Application Closing Date

24th November, 2025