Cashier at J3 Foods and Store International

J3 is a fast-moving consumer goods (FMCG) distribution company with over 8 years of consistent growth and excellent customer service. We operate across several locations in Nigeria, including Lagos, Ibadan, Ogun, Ondo, and Osun States. Our team is committed to ensuring that customers receive quality products and efficient service delivery every day.

Job Details

Job Title: Cashier
Location: Berger, Lagos
Employment Type: Full-time

Role Overview

We are looking for a dedicated and organized Cashier to join our team in Berger, Lagos. The ideal candidate will handle customer transactions, maintain accurate records, and support order processing and delivery coordination. This role requires excellent communication skills, attention to detail, and the ability to manage multiple customer interactions professionally.

Key Responsibilities

• Receive and respond to customer inquiries through phone, WhatsApp, email, or in person.
• Maintain a professional and friendly tone in all communications.
• Confirm and verify customer orders to ensure accuracy and product availability.
• Follow up on all orders to ensure timely processing and dispatch.
• Collaborate with the Managing Director to manage relationships with direct buyers.
• Provide high-quality service, including proactive updates and issue resolution.
• Keep detailed records of direct buyers’ preferences, purchase history, and feedback.
• Work with the warehouse and logistics teams to track and confirm order deliveries.
• Update customers on delivery timelines, dispatch progress, and possible delays.
• Handle customer complaints promptly and escalate complex cases to HR/Admin or the Managing Director.
• Maintain a record of complaints and resolutions.
• Update and organize the customer database, especially for returning and repeat clients.
• Identify inactive customers and suggest re-engagement actions.
• Share customer feedback and insights with the marketing and sales teams for improvement.

Qualifications and Skills

• Minimum of an SSCE or OND qualification.
• At least 1 year of experience as a Cashier, Customer Service Officer, or related role.
• Strong communication and interpersonal skills.
• Good knowledge of Microsoft Office (Excel, Word, Outlook).
• Ability to work accurately under pressure.
• Excellent attention to detail and organization.
• Customer-focused attitude with a problem-solving mindset.

Salary

₦80,000 per month.

How to Apply

Interested and qualified candidates should send their CV using the Job Title and Location as the subject of the email.

Application Closing Date: 31st October, 2025.