Customer Care Representative at Estrada International Staffing Solutions

  • Full Time
  • Ajah, Lagos
  • N150,000 - N200,000 NGN / Month

Estrada International Staffing Solutions

Estrada International Staffing Solutions is partnering with a leading resort to recruit a dedicated Customer Care Representative. As the first point of contact for guests, you will play a key role in ensuring their stay is smooth, enjoyable, and memorable.

Location: Ajah, Lagos
Employment Type: Full-time

Key Responsibilities

  • Greet and assist guests during check-in, handling inquiries and resolving complaints professionally.
  • Provide guests with information on resort amenities, activities, and nearby attractions.
  • Manage booking confirmations, cancellations, and special requests with precision.
  • Address guest concerns promptly to maintain high levels of satisfaction.
  • Work closely with other departments to deliver exceptional service to all guests.

Requirements

  • Strong communication and interpersonal skills.
  • Previous experience in hospitality or customer service is a plus.
  • Ability to stay calm and professional in a high-paced environment.
  • Proficiency in basic computer systems.
  • Flexibility to work varying shifts, including weekends and holidays.

Salary
N150,000 – N200,000 Monthly.

Application Deadline
17th April, 2025.

How to Apply
Interested candidates should send their CV with the position title as the subject of the email.

Note: This is a 100% onsite role at the resort.

To apply for this job email your details to i.ayorinde@estradaintl.com

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