Customer Service Associate at Lily Hospitals Limited

Lily Hospitals Limited has been providing quality healthcare services in Nigeria since 1986. Located in the South-South region, the hospital is recognized for its commitment to high medical standards. It was the first private hospital in Nigeria to receive the ISO 9001:2000 Quality Management System Certification from the Standards Organization of Nigeria (SON) and also holds accreditation from the Council for Health Service Accreditation of Southern Africa (COHSASA).

Job Details

Job Title: Customer Service Associate
Location: Warri, Delta State
Employment Type: Full-Time

Role Overview

We are looking for a Customer Service Associate who will provide excellent support to patients, visitors, and healthcare professionals. The role involves managing health information systems, maintaining accurate records, and ensuring efficient communication across departments.

Key Responsibilities

• Maintain and update health information databases with accuracy and confidentiality.
• Retrieve and organize medical records for patient care, research, and legal use.
• Handle patient admissions, discharges, and transfers while ensuring proper documentation.
• Collaborate with medical teams and other departments to ensure smooth information flow.
• Attend to patients and visitors courteously, providing guidance and administrative assistance.
• Manage inquiries through phone, email, or in-person interactions in a professional manner.
• Support patients in understanding and accessing their medical information securely.

Qualifications and Skills

• Minimum of OND in any relevant field.
• 1 to 3 years of experience in customer service or health information management, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Good knowledge of medical terminology and patient privacy regulations.
• Ability to multitask, work efficiently, and stay organized in a busy environment.
• Must reside in Warri, Delta State, or nearby areas.

Salary and Benefits

• Competitive salary based on experience.
• Health insurance and additional benefits.
• Opportunities for professional growth and career development.
• Supportive and collaborative work culture.

How to Apply

Interested and qualified candidates should send their CV and credentials using the Job Title as the subject of the email.

Application Closing Date: 29th October, 2025.