Customer Service Intern (NYSC) at Avario Digitals

Avario Digitals is a results-driven tech company based in Lagos, Nigeria. Since 2016, we have been at the forefront of developing innovative tech products that address business challenges, as well as providing communication and consulting services. Our mission is to empower businesses with digital solutions that create value and drive growth.

Location: Lagos (Hybrid – 3 Days Onsite)
Employment Type: NYSC (Strictly for Corps Members)

Position Overview

We are currently looking for a proactive and tech-savvy Customer Service Intern to join our team. This position is perfect for a serving corps member in Lagos who is eager to gain hands-on experience in a fast-paced, professional environment. The ideal candidate will be responsible for assisting with customer communication, basic administrative tasks, and supporting our team in delivering excellent customer service.

Key Responsibilities

• Respond to customer inquiries through phone, email, or chat.
• Handle customer complaints, orders, and follow-ups efficiently.
• Maintain accurate customer records using CRM tools.
• Escalate unresolved issues to the appropriate team members.
• Assist in conducting customer satisfaction surveys and preparing reports.
• Professionally manage inbound and outbound customer calls.
• Complete assigned daily tasks and reports on time.
• Perform general administrative duties such as data entry, scheduling, and organizing files.
• Follow up with customers and escalate issues as necessary.

Qualifications and Requirements

• Must be a serving corps member in Lagos (strictly for corps members).
• Excellent written and verbal communication skills.
• Confident in handling customer calls and inquiries.
• Basic knowledge of Google Workspace (Docs, Sheets, Gmail).
• Must have reliable internet access and a laptop.
• Highly detail-oriented, organized, and able to follow instructions.

What You’ll Gain

• Practical experience in customer service and administration.
• Opportunity to learn and use CRM tools and digital task management systems.
• Monthly allowance of N45,000.
• A letter of recommendation after the completion of the internship.
• Potential job offer post-NYSC for top performers.

Application Deadline
25th April, 2025

How to Apply

Interested and qualified candidates should send a brief introduction about themselves, explaining why they are applying for the role, along with their updated CV, proof of NYSC, and any other relevant documents to. Please use “Customer Service Intern (NYSC – Lagos Only)” as the subject of your email.