Customer Service Manager at Femtech Repair Centre

Femtech Repair Centre is a leading provider of technology repair and after-sales support services in Nigeria. We specialize in the repair of mobile phones, computers, inverters, and other electronic devices, delivering reliable technical solutions and exceptional customer experiences. As we continue to grow, we are seeking a dedicated leader to enhance our customer service operations.

Job Details

Role: Customer Service Manager
Location: Kwara State, Nigeria 
Employment Type: Full-Time (On-site)
Experience Level: 3–5 years

Role Overview

The Customer Service Manager will oversee the service desk operations, lead the support team, and ensure a consistently excellent experience for all customers. This role requires a proactive and organized professional who can manage people, build processes, and collaborate with technical departments in a fast-paced environment.

Key Responsibilities

• Lead, supervise, and motivate the customer service team

• Handle escalated inquiries and complaints with professionalism

• Develop and implement customer service policies and performance standards

• Monitor and report on key performance indicators (KPIs)

• Collaborate closely with repair and technical teams for issue resolution

• Maintain accurate customer records and service documentation

• Train, coach, and mentor junior customer service staff

Qualifications and Skills

• HND or BSc in any discipline

• 3–5 years of experience in customer service (preferably within technology, telecoms, or retail)

• Proven leadership and team management abilities

• Strong communication and problem-solving skills

• Proficiency in CRM tools and Microsoft Office Suite

• Friendly, composed, and customer-focused attitude

Salary

₦180,000 – ₦250,000 per month (based on experience and performance)

Application Instructions

• Use the subject line: Application – Customer Service Manager

• Ensure your cover letter briefly highlights your relevant experience and leadership achievements

Application Closing Date

• October 31st 2025