Customer Service Officer at DavoDani Microfinance Bank – Lagos

DavoDani Microfinance Bank Limited (DDMFB) is a licensed financial institution focused on empowering Micro, Small, and Medium Enterprises (MSMEs). We support businesses by offering tailored loan services and financial solutions that drive growth, success, and long-term financial freedom.

Location: Lagos, Nigeria
Job Type: Full-time
Industry: Banking / Financial Services
Experience Level: Mid-level

Role Overview

We are currently hiring a Customer Service Officer to join our dynamic team in Lagos. This role is ideal for a service-oriented professional who enjoys engaging with customers, resolving issues efficiently, and contributing to a thriving customer experience environment.

Key Responsibilities

• Deliver top-notch customer service to all clients
• Address and resolve customer inquiries and complaints promptly
• Educate customers about our banking products and financial services
• Keep accurate records of customer interactions and follow up as needed
• Work closely with team members to meet customer service and sales targets

Qualifications

• Minimum of 2 years experience in a customer-facing role, preferably in banking or financial services
• Solid understanding of banking products and customer service practices
• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced setting
• Proficient in Microsoft Office tools

Application Deadline

Open until the position is filled.

How to Apply

Interested candidates should send their updated CV using Customer Service Officer as the email subject.