Customer Service Representative at Brema Business Consult Ltd

Our client, based in the Trade Fair area, is a growing retail business committed to delivering excellent customer experiences both in-store and online. They specialize in providing quality products and personalized service to their customers and are looking to expand their team with a customer-focused individual.

Job Details

Position: Customer Service Representative
Location: Lagos state (Trade fair)
Job Type: Full-Time (On-site)

Role Overview

The Customer Service Representative will be responsible for ensuring a seamless shopping experience for customers across all touchpoints. This includes attending to walk-in customers, responding to online inquiries, assisting with sales, and maintaining positive customer relationships. The ideal candidate is friendly, organized, and passionate about customer satisfaction.

Key Responsibilities

• Greet and assist customers in a professional and welcoming manner

• Provide accurate information on products, pricing, and promotions

• Respond to customer inquiries via phone, social media, and in-store channels

• Process orders, invoices, and support delivery coordination

• Follow up with customers to ensure satisfaction and encourage repeat business

• Record and escalate complaints or concerns to management when necessary

• Assist with store organization, presentation, and sales support

• Maintain customer records and daily reports

Qualifications and Skills

• Minimum of SSCE, OND, or HND

• 1–2 years of customer service or sales experience (retail or hair/beauty industry is an advantage)

• Strong communication and interpersonal skills

• Ability to use basic computer tools and social media platforms

• Good organizational skills and attention to detail

• Friendly, patient, and able to work under pressure

• Reliable, punctual, and professional attitude

Salary

• Not specified

Application closing date

• Not specified