Brema Business Consult Ltd
Our client, based in the Trade Fair area, is a growing retail business committed to delivering excellent customer experiences both in-store and online. They specialize in providing quality products and personalized service to their customers and are looking to expand their team with a customer-focused individual.
Job Details
Position: Customer Service Representative
Location: Lagos state (Trade fair)
Job Type: Full-Time (On-site)
Role Overview
The Customer Service Representative will be responsible for ensuring a seamless shopping experience for customers across all touchpoints. This includes attending to walk-in customers, responding to online inquiries, assisting with sales, and maintaining positive customer relationships. The ideal candidate is friendly, organized, and passionate about customer satisfaction.
Key Responsibilities
Greet and assist customers in a professional and welcoming manner
Provide accurate information on products, pricing, and promotions
Respond to customer inquiries via phone, social media, and in-store channels
Process orders, invoices, and support delivery coordination
Follow up with customers to ensure satisfaction and encourage repeat business
Record and escalate complaints or concerns to management when necessary
Assist with store organization, presentation, and sales support
Maintain customer records and daily reports
Qualifications and Skills
Minimum of SSCE, OND, or HND
1–2 years of customer service or sales experience (retail or hair/beauty industry is an advantage)
Strong communication and interpersonal skills
Ability to use basic computer tools and social media platforms
Good organizational skills and attention to detail
Friendly, patient, and able to work under pressure
Reliable, punctual, and professional attitude
Salary
- Not specified
Application closing date
- Not specified
To apply for this job please visit ng.indeed.com.