Customer Support Position at Klett Consultancy

Klett Consultancy Services provides a comprehensive range of accounting solutions tailored to meet the diverse needs of our customers. As your trusted bookkeeping partner, we offer a variety of benefits designed to support and streamline your business operations. Our approach is centered on understanding each customer’s unique requirements and developing customized solutions that best serve their needs.

Location: Bariga, Lagos
Employment Type: Full-time

Position Overview

We are currently seeking a dedicated and professional Customer Service Representative to join our team. The successful candidate will manage customer inquiries, provide top-notch support, and ensure customer satisfaction. You will be the first point of contact for our clients, handling their queries and resolving issues efficiently.

Key Responsibilities

• Manage a high volume of incoming phone calls.
• Generate sales leads and identify opportunities for business growth.
• Assess and address customer needs to ensure satisfaction.
• Handle customer complaints, offer appropriate solutions, and follow up to guarantee issue resolution.
• Maintain accurate records of customer interactions, process accounts, and file necessary documents.
• Adhere to communication procedures, guidelines, and policies.
• Go the extra mile to engage and satisfy customers.
• Build lasting relationships with customers through clear and effective communication.
• Provide accurate, complete, and up-to-date information using the correct methods and tools.
• Meet personal and team sales targets and call handling quotas.

Qualifications and Skills

• High school diploma or equivalent.
• Familiarity with CRM systems and customer service practices.
• Strong customer orientation with the ability to adapt to different customer personalities.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proven experience in customer support or as a Client Service Representative.
• Track record of exceeding sales and service goals.
• Strong phone handling skills and active listening abilities.

Salary

N120,000 – N170,000 Monthly

How to Apply

Interested and qualified candidates should send their CV with the job title in the subject line.

Application Deadline: 10th April, 202