Smart Partners Consulting Limited
Smart Partners Consulting Limited is a proudly Nigerian consulting firm known for delivering top-notch Human Resources and Business Strategy services across various industries. Our core offerings include recruitment innovation, HR audits, in-house training, outsourcing, and background checks.
Location: Victoria Island, Lagos
Employment Type: Full-time (On-site)
Role Summary
We are seeking a highly experienced E-Commerce Manager to take charge of our online sales operations. You’ll be responsible for managing our brand’s digital presence, optimizing customer experience, driving revenue, and leading the growth of our ecommerce platforms.
Key Responsibilities
- Develop and implement ecommerce strategies to drive online growth
- Monitor and report on ecommerce metrics and performance targets
- Improve user experience across all digital touchpoints
- Optimize product listings, landing pages, and checkout flows
- Ensure smooth operation of all online sales functions and data accuracy
- Collaborate with marketing and development teams on campaigns and feature rollouts
- Analyze web traffic and customer behavior using data tools like Google Analytics
- Recommend and implement solutions to improve customer experience
- Oversee product uploads and ensure compliance with catalog standards
- Track performance indicators such as conversions, bounce rate, and customer lifetime value
- Lead website integrations, bug fixes, and upgrades
- Maintain high-quality customer service standards across all ecommerce platforms
- Supervise ecommerce campaigns, schedules, and reporting
- Coordinate with stakeholders to align web initiatives with business goals
Performance Metrics
- Monthly Active Users (MAU)
- Bounce Rate
- Time Spent on Site
- Customer Acquisition Cost (CAC)
- Customer Lifetime Value (CLV)
- Average Order Value (AOV)
- Sales Price Above Minimum (SPAM)
- Opportunity Cost by SKU
Qualifications
- Bachelor’s Degree from a recognized institution
- Minimum of 9 years’ experience in a similar ecommerce role
Skills & Competencies
- Strong business acumen and commercial awareness
- Proven experience managing end-to-end ecommerce operations
- Proficiency in Google Analytics and digital performance reporting
- Knowledge of ecommerce platforms and content optimization
- Strong skills in customer engagement and service excellence
- Familiarity with HTML and CSS is a plus
- Excellent communication, leadership, and problem-solving skills
- Strong command of Microsoft Office tools
- Attention to detail and a focus on quality
Application Deadline
Not Specified
To apply for this job please visit forms.gle.