Field Support Engineer (Radio or Fiber) at Hoop Telecoms Limited

Hoop Telecoms Limited, established in 2017, has rapidly emerged as a prominent telecommunications service provider. We are committed to delivering cutting-edge telecommunication and business solutions, with a vision to become the preferred provider for voice, video, and data services across Nigeria, West Africa, and globally.

Led by a seasoned management team with extensive telecom industry experience, Hoop Telecoms focuses on delivering superior services in Enterprise network connectivity, broadband internet, voice and video communication solutions, data security, data centre services, cloud solutions, and much more.

Position: Field Support Engineer (Radio or Fiber)
Location: Ilupeju, Gbagada, Lagos
Employment Type: Full-time

Job Summary

Hoop Telecoms is seeking a dynamic and proactive Field Support Engineer to provide hands-on technical support, installation, and maintenance services for our telecom infrastructure. The ideal candidate will be responsible for maintaining network performance, addressing field issues efficiently, and ensuring top-notch service delivery at client locations across Lagos.

Key Responsibilities

Radio Field Support Engineer (FSE):

• Install, configure, and maintain microwave radio equipment, CPE routers, and switches.
• Conduct site surveys and assess link feasibility (LoS, nLoS).
• Maintain accurate documentation of field activities, service reports, and equipment status.
• Troubleshoot and resolve issues related to microwave radio alignments, configurations, and connectivity.
• Configuration of Mikrotik radios and routers, TPLink routers, Ubiquity devices, Ligowave radios, Cambium devices, etc.
• Apply strong knowledge of wireless technology and resolve wireless issues effectively.
• Perform regular site inspections and preventive maintenance to ensure optimal uptime.
• Collaborate with the Network Operations Center (NOC) for escalations and network status updates.
• Ensure safety compliance with company protocols during field operations.
• Assist with project rollouts and system upgrades.
• Provide training to end-users or junior field technicians when required.

Fiber Field Support Engineer (FSE):

• Install, manage, and maintain both aerial and underground fiber optic cables.
• Oversee the installation and management of CPE routers and switches in customer installations.
• Strong understanding of longhaul, shorthaul PTP, and PTMP fiber infrastructure.
• Experienced with fiber optic tools such as splicing machines, OTDR, VFL, Light Source, and Power Meter.
• Perform detailed technical site surveys and provide guidance on link feasibility (LoS, nLoS).
• Address field challenges and ensure smooth operations in various localities.
• Familiarity with Lagos streets (Mainland and Island) for efficient routing.
• Manage fiber optic cable issues, configuration, and connectivity.
• Troubleshoot and resolve fiber optic and networking issues efficiently.
• Perform regular inspections to maintain optimal service uptime and quality.
• Collaborate with NOC for troubleshooting and escalations.
• Train junior technicians and end-users as needed.

Requirements

• Bachelor’s Degree or HND in Electrical/Electronic Engineering, Telecommunications, or related field.
• Minimum of 3 years’ experience in field support within the telecom industry.
• Proficiency in networking tools, diagnostic devices, and telecom systems.
• Solid understanding of IP networking and telecom infrastructure.
• Excellent troubleshooting, communication, and time management skills.
• Willingness to travel across Lagos and work under various conditions.

Preferred Skills:

• Experience in fiber optics installation and splicing.
• Familiarity with wireless networks (Wi-Fi, LTE, Microwave).
• Knowledge of telecom industry standards and safety protocols.

Why Join Us?

• Join a fast-growing, innovative telecom company.
• Career advancement and professional growth opportunities.
• Competitive compensation and a collaborative work environment.

Application Closing Date: 2nd May, 2025.

How to Apply:
Interested candidates should send their CV with the job title as the subject of the email.