Front Desk Officer at MacTay Consulting

MacTay Consulting has been providing top-tier HR and management consulting services across Africa since 1982. With a strong reputation for delivering tailored solutions that drive real business results, we partner with companies to enhance efficiency and service excellence.

Job Position: Front Desk Officer

Location: Ajah, Lagos
Employment Type: Full-time

Role Overview

We’re looking for a professional and approachable Front Desk Officer to join our team in Ajah, Lagos. You’ll play a key role in handling front desk operations, ensuring smooth scheduling, managing client interactions, and supporting administrative duties. This position is ideal for someone who thrives in a customer-facing role and values organization and professionalism.

Key Responsibilities

• Welcome and attend to clients and visitors in a warm and courteous manner
• Manage all incoming phone calls, directing them to the appropriate departments
• Schedule, confirm, and manage client appointments
• Keep the reception area tidy, professional, and inviting
• Address client inquiries about services, pricing, and availability
• Process transactions, issue receipts, and maintain accurate payment records
• Collaborate with internal departments to deliver seamless customer service
• Escalate client issues when necessary and follow up on resolutions
• Keep all client records confidential and up to date
• Monitor and restock front desk supplies as needed
• Ensure safety and cleanliness standards are upheld in the reception area
• Handle tasks such as filing, data entry, and general administrative support
• Share promotional materials and inform clients about special offers
• Manage visitor logs and track appointment schedules efficiently
• Provide additional support to other departments when needed

Candidate Requirements

• Bachelor’s Degree in Business Administration, Hospitality Management, or a similar field is an advantage
• 1–3 years of experience in a front desk, customer service, or receptionist role, ideally in spa, hospitality, or wellness industries
• Excellent time management and multitasking skills
• Strong interpersonal and communication abilities
• High attention to detail and professionalism in handling clients
• Proficient in Microsoft Office Suite and appointment management software
• Understanding of spa or wellness environments is a plus
• Capable of handling payments and maintaining financial accuracy
• Must live within the Lekki–Ajah area

Salary

₦100,000 – ₦150,000 monthly

Application Deadline

18th May, 2025