Front Office Executive at SRS Collection

The SRS Collection is a luxury hospitality brand known for its personalized wellness and lifestyle retreats. With three beautifully designed properties in central Lagos, our spaces offer a perfect blend of modern elegance, comfort, and exceptional guest service. We provide more than accommodation — we create memorable lifestyle experiences for both business and leisure travelers.

Position: Front Office Executive
Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Front Office
Reports To: Front Office Manager

Job Overview
We are looking for a well-presented, friendly, and service-driven Front Office Executive to join our hospitality team. You will be the first point of contact for guests, ensuring a warm welcome, efficient check-in/check-out process, and overall smooth front desk operations.

Key Responsibilities

• Welcome guests with courtesy, confidence, and professionalism
• Handle check-ins and check-outs accurately and efficiently
• Respond to guest requests, complaints, and inquiries promptly
• Manage reservations, room allocations, and guest preferences in the hotel’s PMS
• Liaise with housekeeping and other departments to meet guest needs
• Process billing and payments while informing guests of available services
• Keep the lobby clean, organized, and welcoming at all times
• Assist with concierge services including local recommendations and transport coordination
• Follow proper security protocols during all shifts
• Maintain accurate shift reports, guest logs, and feedback records

Requirements

• OND, HND, or Bachelor’s degree in Hospitality, Business Administration, or a related field
• 1–3 years of relevant experience in front office or guest relations
• Familiarity with hotel management systems like Opera, Protel, Cloudbeds, or similar
• Excellent communication and interpersonal skills
• Neat, professional appearance with a confident and positive attitude
• Strong customer service focus and attention to detail
• Willingness to work on shifts, weekends, and public holidays

Application Deadline: 25th August, 2025

How to Apply
Interested and qualified candidates should send their CV or resume. Use Front Office Executive as the subject of your email.