Front Office Manager at Boulevard Hotels

Boulevard Hotels and Resorts is a hospitality company with a strong presence in hotel development, management, and franchising. Our vision is focused on shaping a new standard in Africa’s hotel and resort industry through service excellence and innovation.

Job Title: Front Office Manager
Location: Abuja
Employment Type: Full-time

Job Overview
We are hiring an experienced and customer-focused Front Office Manager to lead our front desk operations. The ideal candidate will ensure smooth day-to-day guest interactions while maintaining high service standards that reflect our brand values.

Key Responsibilities

• Supervise and coordinate all front office activities
• Ensure efficient check-in and check-out processes
• Train and support front desk staff to deliver top-tier customer service
• Handle guest complaints and resolve issues professionally and promptly
• Maintain accurate records and ensure compliance with hotel policies
• Work closely with other departments to improve overall guest experience

Requirements

• Relevant qualifications in hospitality or a related field
• Proven experience in front office or guest service management
• Strong leadership, communication, and problem-solving skills
• Ability to manage staff and create a positive team environment

Application Deadline: Not Specified

How to Apply
Interested and qualified candidates should send their resume. Use Front Office Manager as the subject of the email.