General Manager at ELVARIDAH

We are a dynamic company in the catering, events, and hospitality industry, known for delivering exceptional experiences and high-quality service. Our operations are built on professionalism, creativity, and a strong commitment to customer satisfaction.

Job Details

Job Title: General Manager
Location: Lagos
Industry: Catering | Events | Hospitality
Employment Type: Full-time

Role Overview

We are looking for an experienced and strategic General Manager to oversee all aspects of business operations, growth, and client satisfaction. The ideal candidate will have strong leadership skills, a deep understanding of catering or hospitality management, and the ability to drive operational excellence while ensuring profitability and outstanding service delivery.

Key Responsibilities

Strategic Leadership

• Develop and implement operational strategies to achieve business goals and profitability

• Monitor key performance metrics and identify areas for improvement and growth

• Provide direction for both short-term and long-term business success

Operations Management

• Supervise daily activities across departments, including kitchen, logistics, and client relations

• Coordinate catering and event operations from planning to execution

• Maintain standard operating procedures to ensure quality and consistency

• Manage procurement, inventory, and supplier relationships to optimize costs

Financial & Business Management

• Prepare and manage budgets, forecasts, and financial reports

• Track revenue, expenses, and profitability, implementing cost-saving initiatives as needed

• Negotiate and manage contracts with clients, vendors, and partners

• Explore and pursue new business opportunities and partnerships

Client & Guest Relations

• Maintain strong relationships with clients, ensuring high satisfaction and retention

• Address and resolve customer feedback promptly and professionally

• Uphold the brand’s reputation for excellence in service delivery

Team Leadership & Development

• Lead, mentor, and motivate staff across all departments

• Set clear goals, evaluate performance, and promote professional development

• Foster a collaborative and customer-focused work culture

Compliance & Quality Assurance

• Ensure compliance with food safety, health, and hygiene standards

• Maintain adherence to hospitality regulations and operational policies

• Conduct regular reviews to uphold service and operational excellence

Qualifications and Skills

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred)

• 7–10 years of progressive experience in catering, events, or hospitality, including at least 3 years in a senior management role

• Strong track record in operations management and financial oversight

• Excellent leadership, communication, and problem-solving abilities

• Proven ability to manage large teams and high-profile events

• Proficiency in Microsoft Office and business management tools

Salary

Not specified

How to Apply

Interested candidates should send their CV using “General Manager” as the subject of the email.