General Manager – Regional Operations (West) at MTN Nigeria

MTN Nigeria is one of the most recognised names in telecommunications across Nigeria, Africa, and the Middle East. Our strong brand presence enables us to attract talented professionals who are nurtured through rewarding career opportunities. We continue to strengthen our workforce by offering competitive growth, recognition, and development opportunities.

We are currently recruiting for the position of General Manager, Regional Operations (West) to join our Sales and Distribution team.

Job Details

Job Identification: 6469
Location: Ibadan, Oyo State
Job Schedule: Full-time
Category: MTN Level 4
Reports To: Chief Sales and Distribution Officer (CSDO)
Division: Sales and Distribution

Mission

The General Manager, Regional Operations (West) will be responsible for implementing MTN Nigeria’s operational strategies within the regional environment. The role ensures sales targets are met, service standards are maintained, and compliance is achieved, while also strengthening MTN’s corporate image and stakeholder relationships.

Key Responsibilities

• Drive execution of operational and business plans that align with MTN Nigeria’s mission, vision, and core values.
• Facilitate the Regional Operations Model (ROM) Governance Structure and escalate issues when necessary.
• Identify and implement innovative, efficient business processes in the region.
• Recommend opportunities for business development and expansion.
• Develop reports to track performance, evaluate results, and suggest improvements.
• Establish customer experience standards and ensure consistent delivery.
• Manage risks by identifying, evaluating, and reporting compliance, regulatory, and reputational issues.
• Promote collaboration across divisions and units within the region.
• Partner with the marketing division to deliver key brand messages across the region.
• Support MTN’s transformation initiatives with a strong focus on customer centricity.
• Implement regional government relations strategies to ensure smooth operations and sustainable growth.
• Build strong relationships with government stakeholders, community leaders, and other external partners.
• Provide leadership to the regional team, ensuring targets are met and staff development is prioritised.
• Conduct staff appraisals, coaching, and training to improve productivity and performance.

Requirements

Education

• First degree in a related discipline (Master’s degree is an advantage).
• Postgraduate qualification in a relevant discipline is an added benefit.
• Proficiency in English is required; knowledge of local languages is an advantage.

Experience

• Minimum of 12 years of work experience.
• At least 3 years in senior management.
• Relevant experience in Telecommunications, FMCG, Retail Banking, or Service Industry.
• Experience in a global or multinational organisation, with knowledge of emerging markets.
• Ability to work effectively across diverse cultures and geographies.

Application Closing Date

13th October, 2025 at 10:59 PM.