Head, Client Service at HR-EX Consulting

HR-EX Consulting collaborates with small businesses in need of affordable HR professional advisory and services. We act as an outsourced HR department, delivering expert HR solutions at a fraction of the cost of hiring a full-time team.

We are currently recruiting for the position of Head, Client Service to join our team and help elevate our client service standards.

Job Summary

We are seeking a dynamic and experienced leader with a strong passion for client satisfaction and service excellence. As the Head of Client Service, you will play a pivotal role in leading our client-facing operations for an innovative Insurance Brokerage Firm, ensuring exceptional service delivery and enhancing overall client experience.

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Key Responsibilities

• Lead and manage the Client Service team to ensure a consistent, top-tier customer experience.
• Develop and implement strategies aimed at improving client retention and satisfaction.
• Oversee the management of client inquiries, complaints, and feedback, ensuring timely and efficient resolution.
• Work closely with underwriting and claims teams to ensure smooth and seamless client interactions.
• Analyze customer service trends and drive initiatives to improve the overall service quality.

Requirements

• A Bachelor’s degree in Business, Insurance, or a related field (professional certifications are a plus).
• At least 5 years of experience in client service or relationship management, preferably within the insurance or financial services sectors.
• Proven leadership and team management abilities.
• Excellent communication, interpersonal, and problem-solving skills.

Application Closing Date

Not Specified.

Method of Application

Interested and qualified candidates should send their CV with the Job Title as the subject of the email.