Head, Client Service at HR-EX Consulting

HR-EX Consulting

HR-EX Consulting collaborates with small businesses in need of affordable HR professional advisory and services. We act as an outsourced HR department, delivering expert HR solutions at a fraction of the cost of hiring a full-time team.

We are currently recruiting for the position of Head, Client Service to join our team and help elevate our client service standards.

Job Summary

We are seeking a dynamic and experienced leader with a strong passion for client satisfaction and service excellence. As the Head of Client Service, you will play a pivotal role in leading our client-facing operations for an innovative Insurance Brokerage Firm, ensuring exceptional service delivery and enhancing overall client experience.

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Key Responsibilities
  • Lead and manage the Client Service team to ensure a consistent, top-tier customer experience.
  • Develop and implement strategies aimed at improving client retention and satisfaction.
  • Oversee the management of client inquiries, complaints, and feedback, ensuring timely and efficient resolution.
  • Work closely with underwriting and claims teams to ensure smooth and seamless client interactions.
  • Analyze customer service trends and drive initiatives to improve the overall service quality.
Requirements
  • A Bachelor’s degree in Business, Insurance, or a related field (professional certifications are a plus).
  • At least 5 years of experience in client service or relationship management, preferably within the insurance or financial services sectors.
  • Proven leadership and team management abilities.
  • Excellent communication, interpersonal, and problem-solving skills.
Application Closing Date

Not Specified.

Method of Application

Interested and qualified candidates should send their CV with the Job Title as the subject of the email.

To apply for this job email your details to recruitment@hrexng.com

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