Institute of Tropical Agriculture(IITA)
Our client is a reputable organization located in Ibadan, known for maintaining high operational standards and delivering reliable technology-driven services. They are seeking a skilled IT Operations Analyst to join their growing team and support IT service excellence across infrastructure, security, and end-user operations.
Job Details
Position: IT Operations Analyst
Location: Ibadan
Contract Type: 3-Year Renewable Contract
Role Overview
The IT Operations Analyst will be responsible for managing daily IT service operations, supporting infrastructure and end-user environments, ensuring system reliability, and maintaining compliance with established IT standards. This role requires strong technical expertise, problem-solving capabilities, and a service-oriented mindset.
Key Responsibilities
Service Operations (ITIL-Based):
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Manage incident and request queues, ensuring accurate prioritization and resolution within SLA
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Participate in problem management, trend analysis, and root-cause resolution
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Support change management activities and present updates as needed
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Maintain operational documentation and standard procedures
Monitoring & Reliability:
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Track availability, performance, and capacity metrics
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Conduct regular system health checks and escalate issues as required
End-User & Identity Management:
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Provide Level 2/3 support for Windows/macOS, printing, and mobile devices
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Manage identity access provisioning and periodic access reviews
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Deploy patches and system updates
Infrastructure & Network Support:
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Assist with Wi-Fi, VPN, and IP telephony operations
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Handle routine server tasks such as backups, log rotation, and certificate renewals
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Support remote stations with connectivity and troubleshooting
Security & Compliance:
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Apply security hardening practices and remediate identified vulnerabilities
Stakeholder & Knowledge Management:
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Provide clear technical communication to users and teams
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Update knowledge base and conduct user training when necessary
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Contribute to automation and continuous improvement initiatives
Qualifications and Skills
Required:
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HND/BSc in Computer Science, Information Technology, Engineering, or related field
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Minimum of 4 years’ experience in IT operations within a structured environment
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Certifications such as ITIL V4 Foundation, CompTIA Network+/A+, Microsoft MD-102/AZ-104, or Cisco CCNA
Competencies:
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Strong troubleshooting and analytical abilities
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Knowledge of ITIL processes and service management tools
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Experience with Windows/macOS environments and mobile device management
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Basic understanding of Layer-3 networking and voice communications
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Excellent communication and documentation skills
Salary & Benefits
- Not specified
Application closing date
- October 20 2025
To apply for this job please visit ng.indeed.com.