Institute of Tropical Agriculture(IITA)
Our client is a reputable organization located in Ibadan, known for maintaining high operational standards and delivering reliable technology-driven services. They are seeking a skilled IT Operations Analyst to join their growing team and support IT service excellence across infrastructure, security, and end-user operations.
Job Details
Position: IT Operations Analyst
Location: Ibadan
Contract Type: 3-Year Renewable Contract
Role Overview
The IT Operations Analyst will be responsible for managing daily IT service operations, supporting infrastructure and end-user environments, ensuring system reliability, and maintaining compliance with established IT standards. This role requires strong technical expertise, problem-solving capabilities, and a service-oriented mindset.
Key Responsibilities
Service Operations (ITIL-Based):
Manage incident and request queues, ensuring accurate prioritization and resolution within SLA
Participate in problem management, trend analysis, and root-cause resolution
Support change management activities and present updates as needed
Maintain operational documentation and standard procedures
Monitoring & Reliability:
Track availability, performance, and capacity metrics
Conduct regular system health checks and escalate issues as required
End-User & Identity Management:
Provide Level 2/3 support for Windows/macOS, printing, and mobile devices
Manage identity access provisioning and periodic access reviews
Deploy patches and system updates
Infrastructure & Network Support:
Assist with Wi-Fi, VPN, and IP telephony operations
Handle routine server tasks such as backups, log rotation, and certificate renewals
Support remote stations with connectivity and troubleshooting
Security & Compliance:
Apply security hardening practices and remediate identified vulnerabilities
Stakeholder & Knowledge Management:
Provide clear technical communication to users and teams
Update knowledge base and conduct user training when necessary
Contribute to automation and continuous improvement initiatives
Qualifications and Skills
Required:
HND/BSc in Computer Science, Information Technology, Engineering, or related field
Minimum of 4 years’ experience in IT operations within a structured environment
Certifications such as ITIL V4 Foundation, CompTIA Network+/A+, Microsoft MD-102/AZ-104, or Cisco CCNA
Competencies:
Strong troubleshooting and analytical abilities
Knowledge of ITIL processes and service management tools
Experience with Windows/macOS environments and mobile device management
Basic understanding of Layer-3 networking and voice communications
Excellent communication and documentation skills
Salary & Benefits
- Not specified
Application closing date
- October 20 2025
To apply for this job please visit ng.indeed.com.