Operations and General Manager at Ralds & Agate

Ralds and Agate is an organizational effectiveness company that provides people and process solutions to businesses, communities, and institutions across and outside Africa. With more than four decades of combined professional experience, we support clients across industries such as oil and gas, technology, hospitality, manufacturing, and financial services. Our work focuses on helping organizations get the best out of their people while building long term partnerships that drive sustainable growth.

Job Details

Job Type: Full time
Location: Grailland and Iju Hills, Lagos

Role Overview

The Operations and General Manager will oversee operational and administrative functions to ensure efficiency, profitability, and high quality guest experience. The role involves managing department heads, enforcing policies, improving processes, and leading teams to meet business goals.

Key Responsibilities

• Develop and implement operational strategies that support business growth and service quality
• Oversee daily activities across all departments to ensure smooth and consistent workflow
• Apply company policies, procedures, and performance frameworks
• Monitor guest satisfaction and handle escalated issues promptly
• Supervise department leaders and encourage teamwork and accountability
• Review operational and financial performance and prepare reports for management
• Ensure compliance with health, safety, and regulatory standards
• Coordinate training and development programs to improve staff capability
• Manage cost control measures to improve efficiency and profitability
• Drive business development efforts and partnerships to increase revenue and strengthen brand visibility

Qualifications and Skills

• Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, or a related field
• Minimum of five years experience in hospitality management or a similar leadership role
• Experience managing hotel, lodging, or conference operations
• Strong record in cost control, team management, and improving guest satisfaction
• Good understanding of hospitality operations and service standards
• Strong financial and analytical skills for budgeting and reporting
• Ability to lead teams and manage performance
• Strong communication and interpersonal skills
• Strategic thinking and effective problem solving skills
• Ability to manage multiple priorities in a fast paced environment

Behavioural Attributes

• High integrity and sense of accountability
• Proactive and results oriented
• Strong emotional intelligence and people management ability
• Well organized with strong coordination skills
• Team focused and collaborative

Salary

Not specified

How to Apply

Interested and qualified candidates should send their CV using the job position as the subject of the email.

Application deadline

Not specified