Operations Assistant at EHA Clinics

EHA Clinics, part of the eHealth Africa network, is a healthcare organization dedicated to providing high-quality, innovative, and technology-driven medical services across Nigeria. Our clinics offer a full range of healthcare solutions, including general consultations, laboratory investigations, pharmaceuticals, annual medical check-ups, child wellness checks, ultrasonography, and specialized services such as urgent care, telemedicine, home care, dental care, and ophthalmology.

We are currently seeking passionate professionals to join our team in the role below.

Job Title: Operations Assistant

Location: Sangotedo, Lagos

Department: Operations

Reports To: Clinical Operations Manager

Role Overview

The Operations Assistant plays a vital role in ensuring the smooth running of our clinic operations. This position supports the medical team to deliver quality healthcare by managing appointment schedules, reducing patient wait times, providing accurate information about our services, and handling patient billing.

Key Responsibilities

Operational Support

• Assist patients on arrival, ensuring proper triaging and classification for optimal care.
• Create, update, and maintain records and databases such as Odoo and EHA Care.
• Ensure smooth clinic operations to maintain high patient flow and adherence to schedules.
• Handle sales of clinical products such as membership packages.

Appointment and Patient Coordination

• Schedule appointments and monitor patient wait times.
• Communicate and send reminders to patients about their appointments through SMS, phone calls, or emails.

Customer Engagement and Communication

• Provide information about clinic services and products to visitors and patients.
• Act as a liaison between patients and other departments, addressing queries and facilitating communication with laboratory, medical, and pharmacy teams.
• Coordinate with Health Maintenance Organizations (HMOs) to confirm patient eligibility, request approvals, pre-authorizations, and service coverage details.

Billing and Administrative Tasks

• Manage patient billing, receiving payments from clients and HMOs via cash, bank transfers, POS, and other methods.
• Support managers and staff with organizational and communication tasks.
• Take ownership of new responsibilities and seek opportunities to add value to the role.

Requirements

• Bachelor’s Degree in Business Administration, Office Management & Technology, Public Administration, Secretarial Studies, or any related field.
• At least one year of experience as a Personal Assistant, Front Desk Executive, or Customer Service Representative in a reputable organization.

Remuneration

N100,000 Monthly Gross.

Application Closing Date

Not specified.