Operations Manager (Female) at Prowess Outsourcing Limited

Prowess Outsourcing Limited is a recruitment and consulting firm focused on helping businesses grow through the right talent and strategic support. We are currently hiring an experienced Operations Manager (Female) to oversee and streamline daily operations, boost productivity, and support long-term business goals.

Job Title: Operations Manager (Female)
Location: Lagos
Employment Type: Full-time

Role Overview
The Operations Manager will be responsible for supervising and optimizing daily activities across departments. This role requires strategic thinking, team leadership, and the ability to manage people, resources, and processes to meet company targets. The ideal candidate will be proactive, performance-driven, and passionate about operational excellence.

Key Responsibilities

Daily Operations Management

• Supervise the operations of all departments including Admin, Fleet, Maintenance, Medical, and Customer Service
• Guide the Customer Success team with a strong focus on customer satisfaction and goal alignment

Strategy Development

• Create and implement operational strategies that improve performance and support business objectives

Resource Management

• Manage personnel, budget, and procurement across all units to ensure optimal allocation

Process Improvement

• Identify inefficiencies and develop solutions to improve workflow, productivity, and quality

Team Leadership

• Supervise and motivate teams, providing mentorship and ensuring high-performance outcomes

Compliance Oversight

• Ensure all operations align with company policies, safety standards, and industry regulations

Performance Tracking

• Monitor key performance indicators (KPIs) and use data insights to refine strategies

Cross-Department Collaboration

• Work closely with all internal units to meet strategic goals and improve overall operations

Problem Solving

• Quickly address operational challenges and implement effective, long-term solutions

Recruitment and Training

• Collaborate with HR to recruit, hire, and train new employees

Quality Assurance

• Oversee quality control systems to maintain high standards of service delivery

Safety Oversight

• Promote and enforce workplace safety protocols and procedures

Budget Control

• Manage operational budgets and identify cost-effective strategies

Customer Service Support

• Resolve internal and external service issues to maintain customer satisfaction

Salary Range
N200,000 – N300,000 monthly

Application Deadline
20th May, 2025

How to Apply
Qualified candidates should send their CV.
Use the job title Operations Manager (Female) as the subject of your email.