Opportunity: General Manager (Hospitality) Needed in Lagos

  • Full Time
  • LAGOS
  • NOT SPECIFIED NGN / Month

Our client, a leading player in the hospitality industry, is looking for an experienced General Manager to oversee the operations of a 5-star luxury hotel. This role requires strong leadership, strategic planning, and a commitment to delivering exceptional guest experiences.

Job Title: General Manager, Hospitality

Location: Lagos

Reports To: Managing Director

Employment Type: Permanent

Key Responsibilities

Hotel Operations Management
  • Oversee the daily operations of all hotel departments, including front office, housekeeping, food & beverage, and maintenance.
  • Ensure seamless implementation of policies and procedures.
  • Maintain the highest standards of guest service and satisfaction.
  • Ensure compliance with health, safety, and legal regulations.
Financial Management
  • Develop and manage the hotel’s budget to ensure profitability.
  • Monitor key performance metrics such as occupancy rates and revenue per available room (RevPAR).
  • Implement cost-control measures while maintaining high-quality service.
Guest Experience Enhancement
  • Ensure an exceptional guest experience at all times.
  • Handle guest concerns promptly and effectively.
  • Analyze guest feedback and implement improvements.
Leadership & Human Resources
  • Lead, mentor, and inspire a high-performing team.
  • Oversee staff performance management and development.
  • Foster a positive workplace culture and encourage professional growth.
Sales & Marketing
  • Develop and execute sales and marketing strategies to boost occupancy and revenue.
  • Work with the Business Development team to expand brand reach.
  • Build strong relationships with travel agencies, corporate clients, and other key stakeholders.
Property Management
  • Ensure the hotel’s infrastructure and facilities remain in top condition.
  • Oversee maintenance and engineering teams to provide a luxurious and safe environment for guests.
Qualifications & Experience
  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree is an advantage).
  • Minimum of 10 years of experience in the hospitality industry, with at least 5 years in a senior management role in a luxury 5-star hotel.
Skills & Competencies
  • Strong leadership and motivational abilities
  • Excellent communication and interpersonal skills
  • Financial management expertise (budgeting, revenue optimization)
  • Problem-solving and decision-making skills
  • Strong customer service orientation
  • Time management and multitasking abilities
Additional Qualities
  • High emotional intelligence and ability to perform under pressure.
  • Detail-oriented and tech-savvy.
  • Cultural awareness and ability to engage with high-profile clientele.
  • Experience with property management systems (PMS) and hotel management software.
  • Strong work ethic and reliability.
Application Deadline

8th April, 2025

How to Apply

Interested and qualified candidates should send their CV and a cover letter outlining their vision for the role with “General Manager, Hospitality” as the subject line.

Note: Only shortlisted candidates will be contacted.

To apply for this job email your details to recruitment@domeoresources.org

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