Our client, a leading player in the hospitality industry, is looking for an experienced General Manager to oversee the operations of a 5-star luxury hotel. This role requires strong leadership, strategic planning, and a commitment to delivering exceptional guest experiences.
Job Title: General Manager, Hospitality
Location: Lagos
Reports To: Managing Director
Employment Type: Permanent
Key Responsibilities
Hotel Operations Management
- Oversee the daily operations of all hotel departments, including front office, housekeeping, food & beverage, and maintenance.
- Ensure seamless implementation of policies and procedures.
- Maintain the highest standards of guest service and satisfaction.
- Ensure compliance with health, safety, and legal regulations.
Financial Management
- Develop and manage the hotel’s budget to ensure profitability.
- Monitor key performance metrics such as occupancy rates and revenue per available room (RevPAR).
- Implement cost-control measures while maintaining high-quality service.
Guest Experience Enhancement
- Ensure an exceptional guest experience at all times.
- Handle guest concerns promptly and effectively.
- Analyze guest feedback and implement improvements.
Leadership & Human Resources
- Lead, mentor, and inspire a high-performing team.
- Oversee staff performance management and development.
- Foster a positive workplace culture and encourage professional growth.
Sales & Marketing
- Develop and execute sales and marketing strategies to boost occupancy and revenue.
- Work with the Business Development team to expand brand reach.
- Build strong relationships with travel agencies, corporate clients, and other key stakeholders.
Property Management
- Ensure the hotel’s infrastructure and facilities remain in top condition.
- Oversee maintenance and engineering teams to provide a luxurious and safe environment for guests.
Qualifications & Experience
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree is an advantage).
- Minimum of 10 years of experience in the hospitality industry, with at least 5 years in a senior management role in a luxury 5-star hotel.
Skills & Competencies
- Strong leadership and motivational abilities
- Excellent communication and interpersonal skills
- Financial management expertise (budgeting, revenue optimization)
- Problem-solving and decision-making skills
- Strong customer service orientation
- Time management and multitasking abilities
Additional Qualities
- High emotional intelligence and ability to perform under pressure.
- Detail-oriented and tech-savvy.
- Cultural awareness and ability to engage with high-profile clientele.
- Experience with property management systems (PMS) and hotel management software.
- Strong work ethic and reliability.
Application Deadline
8th April, 2025
How to Apply
Interested and qualified candidates should send their CV and a cover letter outlining their vision for the role with “General Manager, Hospitality” as the subject line.
Note: Only shortlisted candidates will be contacted.
To apply for this job email your details to recruitment@domeoresources.org