Relationship Manager at FairMoney Mobile Banking

FairMoney is redefining financial access across emerging markets through innovative mobile banking solutions. What began as a digital microcredit app for Android users has now grown into a comprehensive platform offering current accounts, savings, and debit card services. With ongoing expansion across West Africa and Southeast Asia, FairMoney continues to empower millions through convenient and reliable financial services.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Abuja

Key Responsibilities

• Drive the Merchant Acquiring business across sectors such as supermarkets, pharmacies, filling stations, restaurants, lounges, bars, and hotels.
• Develop and implement strategies to grow merchant acquisition and meet company sales targets.
• Lead and manage the regional Merchant Acquisition team to deliver consistent, profitable growth.
• Monitor and evaluate team performance daily, weekly, and monthly to ensure targets are met and exceeded.
• Support Key Account Managers (KAMs) to achieve their key performance indicators (KPIs).
• Meet regional KPIs, including transaction value, volume, and overall revenue goals.
• Analyze market trends and provide competitor insights to the Merchant Acquisition Manager.
• Maintain an in-depth understanding of FairMoney’s products and services to effectively guide clients and team members.
• Conduct follow-ups with merchants to maintain engagement and retrieve POS terminals from inactive partners where necessary.

Requirements

• Bachelor’s Degree in Sales, Marketing, or a related field.
• 6 to 8 years of proven experience in the merchant business.
• Strong leadership skills with experience managing high-performing sales teams.
• Ability to inspire and motivate sales managers to achieve outstanding results.
• Excellent communication and interpersonal skills.
• Highly flexible, result-oriented, and committed to delivering success.
• Self-motivated with the ability to work independently.
• Must own an Android phone.
• Customer-focused with the ability to adapt to diverse personalities and business environments.

Benefits

• Private Health Insurance
• Performance Bonus
• Pension Plan
• Training and Development Opportunities

Application Process

Application Closing Date: Not specified

Recruitment Stages:

1. Initial screening call (30 minutes) with the recruitment team.
2. Technical interview with the hiring manager (30 to 60 minutes).