Remote Customer Relationship Manager at Mercatura Online Technology

Mercatura Online Technology is an ICT company in Nigeria committed to using technology to solve real-life problems. Our services include the Mercatura School of Technology, Mercatech Hub, Mercatura Online Shop, and Mercatura ICT, each designed to meet different digital and technological needs.

Through our School of Technology, we have trained over 8,000 Nigerian youths in the past three years using a non-tuition, self-paced online learning model. Many of our graduates are now gainfully employed across various organizations.

We also partner with the NYSC to train corps members in tech courses and prepare them for digital careers. Additionally, our Tech Sisters Program offers free training for African women in technology, impacting lives across Nigeria, Kenya, Rwanda, and other parts of Africa.

Job Details

Job Title: Remote Customer Relationship Manager
Location: Nigeria
Employment Type: Full-time (Remote)

Role Overview

We are looking for a committed and customer-focused Remote Customer Relationship Manager to support our online tech students and prospective learners. The ideal candidate will build strong relationships, ensure smooth learning experiences, resolve student concerns, and promote continued enrollment in our tech training programs.

Key Responsibilities

• Serve as the primary contact for prospective and current students interested in learning digital and tech skills.
• Monitor students’ learning progress, ensuring lessons, assignments, and projects are completed on time.
• Provide ongoing support and guidance to help students improve their performance, especially slow learners.
• Address and resolve student inquiries, concerns, and technical issues through live virtual sessions or direct communication.
• Build and maintain strong, trust-based relationships with students and prospective learners.
• Collaborate with students and internal teams to ensure smooth program delivery and engagement.
• Record and update student interactions, registration details, and follow-up activities accurately.
• Provide feedback to management on digital trends and suggest strategies to enhance learning participation and program effectiveness.

Qualifications and Skills

• Bachelor’s Degree in Computer Science, Technology, Customer Service, or a related field.
• 1–2 years of experience in customer relationship management or a similar role.
• Proven experience working remotely with strong time management and accountability.
• Excellent interpersonal and communication skills with a customer-first approach.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using digital tools for managing customer relationships and remote communication.

Salary

₦150,000 – ₦180,000 per month.

Application Closing Date

30th November, 2025

How to Apply

Interested and qualified candidates should send their CV using Remote Customer Relationship Manager as the subject of the email.