Restaurant General Manager at Skyline International Tourism & Hospitality Limited

Skyline International Tourism and Hospitality Limited (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH operates as the franchisee for Pizza Hut across all regions in Nigeria except Lagos. As part of Yum Brands, we are one of the fastest-growing food and beverage companies in the country, focused on delivering world-class dining experiences and operational excellence.

Job Details

Job Title: Restaurant General Manager
Location: Abuja (FCT)
Employment Type: Part-time

Role Overview

We are seeking a results-driven and organized Restaurant General Manager to oversee the daily operations of our restaurant in Abuja. The ideal candidate will be responsible for managing staff, maintaining service quality, ensuring compliance with safety standards, and driving profitability. This role requires strong leadership, problem-solving, and customer service skills to ensure smooth operations and a positive dining experience for guests.

Key Responsibilities

Staff and Operations Management

• Manage daily restaurant operations and staff schedules.

• Hire, train, and supervise both front-of-house and back-of-house staff.

• Organize shifts, manage payroll, and handle employee relations.

• Lead pre-shift meetings and provide feedback to improve team performance.

• Ensure smooth opening and closing procedures are followed.

Customer Relations

• Deliver excellent customer service and ensure guest satisfaction.

• Address and resolve customer complaints promptly.

• Handle reservations and greet guests professionally.

• Plan and coordinate special events, including private parties and celebrations.

Financial and Inventory Management

• Manage restaurant budgets and monitor financial performance.

• Track expenses, control costs, and optimize profitability.

• Oversee stock levels, place orders, and manage supplier relationships.

• Analyze sales data and prepare operational and financial reports.

Compliance and Quality Control

• Ensure compliance with all health, safety, and sanitation regulations.

• Maintain high standards for food quality and overall service.

• Collaborate with kitchen staff to plan menus and set appropriate pricing.

• Keep the restaurant environment clean, organized, and up to standard.

Marketing and Development

• Support marketing strategies to promote the restaurant and attract customers.

• Assess operational performance and suggest process improvements.

• Develop and implement new protocols to maintain competitiveness and service quality.

Qualifications and Skills

• HND or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• 4–10 years of experience in restaurant or hospitality management.

• Strong leadership and team management abilities.

• Excellent communication and problem-solving skills.

• Good understanding of financial management, inventory control, and operations.

• Customer-focused mindset with a commitment to service excellence.

• Proficiency in Microsoft Office and point-of-sale (POS) systems.

Salary

₦120,000 – ₦150,000 per month.

How to Apply

Interested and qualified candidates should send their CV using the job title as the subject of the email.

Application deadline

Not specified