Senior Account Manager at Glovo

Glovo is one of the fastest-growing multi-category apps transforming how people access daily essentials in their cities. Operating across 23 countries and 1,500 cities, we connect millions of users with businesses, couriers, and local stores bringing convenience, speed, and innovation to every doorstep.

Our mission is to give everyone easy access to anything within their city while building a technology-driven ecosystem that empowers partners and enhances urban living. At Glovo, we pride ourselves on our inclusive culture, entrepreneurial spirit, and commitment to being a force for good. Every day, our team of passionate professionals works to revolutionize the on-demand experience and shape the future of urban delivery.

Job Details

Job Title: Senior Account Manager
Location: Lagos, Nigeria
Employment Type: Full-Time

Role Overview

The Senior Account Manager will be responsible for developing and maintaining long-term relationships with Glovo’s top partners. You will play a key role in optimizing partner performance, analyzing key business metrics, and implementing strategies that drive mutual growth. This position requires a mix of analytical thinking, relationship management, and strategic execution to deliver business success.

Key Responsibilities

• Build and maintain strong relationships with Glovo’s top grocery and retail partners.

• Identify opportunities for partner growth through performance analysis, marketing activations, and assortment optimization.

• Monitor and evaluate key business metrics to ensure consistent partner performance and profitability.

• Prepare detailed reports and dashboards to guide business decisions and identify areas for improvement.

• Gather feedback from partners and collaborate with internal teams to enhance product, marketing, and operational strategies.

• Lead onboarding processes for new partners, ensuring they receive all necessary tools and resources for success.

• Meet and exceed monthly and quarterly business objectives set by the company.

Qualifications and Skills

• Bachelor’s degree in Business, Marketing, or a related field.

• Minimum of 5 years’ experience in managing corporate accounts or business development, preferably within the retail or grocery industry.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication, negotiation, and interpersonal skills.

• Proficient in Google Workspace, MS Office, and CRM tools such as Salesforce.

• Self-motivated, proactive, and able to work independently in a fast-paced environment.

• Passion for technology, data-driven strategies, and market innovation.

• Fluency in English is required.

Salary

Not Specified