Service Delivery Officer at Cobranet Limited

Cobranet Limited is a trusted internet service provider established in 2003. Over the years, we have expanded our network coverage and product range to deliver fast, reliable, and secure internet solutions to individuals and businesses across Nigeria. Our network infrastructure is designed for high performance and reliability, maintaining over 99.5% uptime. We remain committed to offering innovative digital solutions with excellent value for money.

Job Details

Job Title: Service Delivery Officer
Location: Lagos
Employment Type: Full-time

Role Overview

We are looking for a detail-oriented and organized Service Delivery Officer to support our operations and field sales team. The ideal candidate will serve as a key point of contact for both internal teams and clients, ensuring smooth coordination, timely service delivery, and consistent customer satisfaction.

Key Responsibilities

• Coordinate and manage schedules, documentation, and communication within the service and sales teams.
• Ensure availability of all materials and equipment needed for service delivery.
• Handle customer requests, complaints, and provide after-sales support when needed.
• Process all customer orders accurately and within deadlines.
• Monitor service activities, track team performance, and suggest improvements.
• Maintain proper documentation of financial and non-financial data in digital formats.
• Prepare and present periodic service reports.
• Communicate proactively with clients about any updates, delays, or issues.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field.
• Proven experience as a Service Delivery Officer, Sales Coordinator, or Project Administrator in the IT or telecommunications industry.
• Strong understanding or hands-on experience in software, networking, or web technologies.
• Excellent organizational and multitasking abilities with keen attention to detail.
• Proficient in Microsoft Office tools, especially Excel.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and under pressure.
• Problem-solving and analytical thinking skills.
• Fluency in written and spoken English.
• Certification in Sales, Marketing, or Project Management will be an added advantage.

Core Competencies

• Negotiation: Ability to manage and close deals effectively.
• Collaboration: Skilled in coordinating between technical teams and end-users.
• Documentation: Capable of maintaining accurate service and installation records.
• Attention to Detail: Strong ability to organize, listen, and follow up on client requests.
• Reporting: Competent in data entry, analysis, and report generation.

Application Closing Date

15th November, 2025

How to Apply

Interested and qualified candidates should send their CV using Service Delivery Officer as the subject of the email.