Administrative & Customer Success Associate at SUBA Capital

SUBA Capital is one of Africa’s fast-rising fintech microfinance institutions, providing innovative financial services designed to help members raise and grow capital with ease. We are committed to delivering excellent customer experiences and empowering individuals through accessible, technology-driven financial solutions.

Job Details

Job Title: Administrative & Customer Success Associate
Location: Benin City, Edo
Employment Type: Full-time

Role Overview

We are expanding our operations in Benin City and seeking smart, proactive, and detail-oriented professionals to join our team. This hybrid role supports office administration and customer success functions, ensuring smooth daily operations and exceptional service delivery. The ideal candidate should have basic familiarity with customer support and bookkeeping tools such as Zoho Desk and Zoho Books or be ready to learn quickly. The role involves handling customer enquiries, documentation, administrative tasks, reconciliation, and internal coordination.

Key Responsibilities

Customer Success & Support
• Handle customer enquiries via phone, email, WhatsApp, and social media using Zoho Desk
• Monitor, track, and resolve customer issues professionally and efficiently
• Maintain accurate and updated records of interactions, complaints, and resolutions
• Support the onboarding of new customers and guide them through SUBA Capital’s digital products
• Build strong customer relationships to enhance satisfaction and retention
• Collect and escalate customer insights to support product and service improvements

Administrative & Operational Duties
• Provide administrative support including filing, data entry, scheduling, and document preparation
• Prepare internal and external reports, briefs, and communication materials
• Support bookkeeping tasks: daily transactions, data entry on Zoho Books, reconciliations, and expense tracking
• Maintain accurate company databases, registers, and operational documents
• Assist in planning company meetings, trainings, and events
• Liaise with internal teams to ensure smooth workflows
• Support the management team with project coordination and assigned tasks

Qualifications and Skills

• Minimum of 1 year experience in customer service, admin support, front desk, or similar roles
• Basic knowledge or fast-learning ability for Zoho Desk and Zoho Books
• Strong written and verbal communication skills
• Excellent organisation, multitasking, and time-management abilities
• Ability to solve problems and handle pressure professionally
• Proficiency in Microsoft Word, Excel, and PowerPoint

Educational Requirements
• OND, HND, or Bachelor’s degree in Business Administration, Management, Accounting, Finance, Marketing, or related fields

Personal Attributes
• Customer-focused mindset
• Fast learner and adaptable to new technologies
• Professional, reliable, and confidential
• Friendly, approachable, and emotionally intelligent
• Strong ownership, accountability, and integrity
• Able to work independently and collaboratively

Salary

• Intern Track: N70,000 monthly (Base + Commission)
• Associate Track: N100,000 monthly (Base + Commission)

Other Benefits

• Hands-on experience in a fast-growing microfinance institution
• Training, mentorship, and career development opportunities
• Possible conversion to full Associate role (for Intern Track)
• Supportive and inclusive workplace
• Flexible working structure

How to Apply

Interested and qualified candidates should send their CV using the job title as the subject of the email.

Application deadline

Not Specified