Application Support Officer at Zanibal Solutions Nigeria Limited

Zanibal Solutions Nigeria Limited is a financial technology company that provides cloud-based business applications designed to simplify front and back-office operations. Our solutions empower organizations with innovative tools that make it easy to share, manage, and optimize business information.

We are currently hiring an Application Support Officer

Location: Ajah, Lagos
Employment Type: Full-time

Job Description

As an Application Support Officer, you will play a key role in ensuring smooth operations and excellent customer support. Your responsibilities will include:

• Managing and prioritizing incoming support tickets while ensuring timely resolution and escalation of critical issues in line with service level agreements (SLAs).
• Investigating reported issues through log analysis, system configuration reviews, and troubleshooting to identify and resolve root causes.
• Delivering customer training sessions when required.
• Documenting all support requests in Zanibal’s ticketing system.
• Creating and maintaining detailed support documentation, including FAQs and issue resolution guides for both staff and clients.
• Collaborating with the development team on software testing, including functional and regression testing, to maintain application stability.
• Identifying opportunities for process improvement and contributing to efficiency-enhancing initiatives.
• Preparing and updating company documentation for internal and client use.
• Testing new software versions, ensuring applications are up-to-date, and suggesting improvements where necessary.
• Taking ownership of software issues and escalating complex cases to the development team when required.

Requirements

• Bachelor’s Degree with at least Second Class Upper in Computer Science, Banking & Finance, Accounting, or related fields.
• Completion of the NYSC program.
• Basic knowledge of the Capital Market.
• Strong initiative and quick learning ability.
• Experience in using software applications.
• Accounting knowledge is an added advantage.
• Customer service background is an added advantage.
• Proficiency in Microsoft Office, especially Excel.
• Strong troubleshooting and problem-solving skills.
• Previous experience in fintech institutions such as Banking, Securities Trading, or Asset Management (Capital Market) is an advantage.
• Creative and analytical mindset with the ability to think outside the box.

Salary

N150,000 – N250,000 monthly.

Application Closing Date

9th October, 2025.

How to Apply

Interested and qualified candidates should send their Resume using Application Support Officer as the subject of the mail.