Branch Manager at Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited (SPCL) is a Nigerian consulting firm established in July 2013 with a focus on collaboration and partnership to deliver professional Human Resources and Business Strategy services. We work across multiple sectors of the Nigerian economy, combining the expertise of seasoned professionals to research, identify, and develop solutions that meet the evolving needs of our clients.

Job Details

Job Title: Branch Manager – Retail
Location: Lekki, Lagos
Employment Type: Full-time
Industry: Retail / Business Management

Role Overview

We are seeking an experienced and results-driven Branch Manager to oversee the operations, performance, and profitability of our retail business unit. The ideal candidate will be responsible for managing store activities, driving sales, leading staff, and ensuring excellent customer service. This role requires a strategic thinker with strong leadership, organizational, and retail management skills.

Key Responsibilities

• Supervise daily retail operations to ensure smooth performance and a great customer experience.

• Drive sales growth and meet business targets for revenue, profit, and customer satisfaction.

• Develop and execute strategies to boost foot traffic, conversion rates, and average sales per customer.

• Manage inventory levels, product displays, and restocking to prevent shortages or losses.

• Recruit, train, and motivate staff to meet sales and service goals.

• Review sales data and customer feedback to identify opportunities for improvement.

• Collaborate with marketing and merchandising teams to execute promotions and campaigns.

• Ensure compliance with company standards, policies, and health and safety regulations.

• Build and maintain vendor relationships to ensure timely and quality supply of products.

• Prepare budgets, forecasts, and performance reports for management.

• Oversee store maintenance and ensure a clean, safe, and welcoming environment.

• Handle escalated customer issues and ensure quick resolution.

• Implement operational efficiencies to optimize costs without affecting service quality.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Marketing, or a related field (MBA is an added advantage).

• 5–8 years of proven experience in retail, supermarket, or mall management.

• Strong understanding of retail KPIs such as sales, shrinkage, and customer satisfaction.

• Demonstrated success in managing teams and achieving business goals.

• Excellent leadership, communication, and problem-solving skills.

• Proficient in Microsoft Office and retail management systems (POS or ERP).

• Strong organizational and multitasking abilities.

• Customer-focused mindset and passion for retail excellence.

Key Competencies

• Retail operations management

• Sales and profit optimization

• Inventory and merchandising control

• Budgeting and financial management

• People leadership and staff development

• Customer relationship management

• Vendor and supply chain coordination

• Strategic and analytical thinking

• Facility and space management

• Marketing and promotional execution

Salary

Not specified

How to Apply

Interested and qualified candidates should send their CV using “Branch Manager – Retail” as the subject of the email.

Only shortlisted candidates will be contacted.

Application Deadline

21st November 2025.