Brokers Sales Executive at the Concept Group

The Concept Group is a Nigerian holding company established in 1992. The Group operates across financial services, enterprise IT solutions, and foreign exchange services through its subsidiaries, including Rosabon Financial Services, Concept Nova, and Percy Aitkins. We focus on delivering reliable services that support individuals and businesses across Nigeria.

Job Details

Job Title: Brokers Sales Executive
Location: Abuja FCT
Employment Type: Full time

Role Overview

The Brokers Sales Executive is responsible for managing broker and client relationships from first contact to completed transactions. This role combines sales, customer service, and follow up activities to ensure leads are properly handled and converted. The role also involves regular communication with internal teams to ensure smooth processing and customer satisfaction.

Key Responsibilities

• Acquire and retain brokers and clients through offline marketing activities
• Follow up on all broker referred leads and ensure successful closure
• Manage assigned B2B and B2C leads in line with company procedures
• Respond to client enquiries through phone calls, emails, live chat, and social media
• Resolve client complaints by identifying issues, providing clear solutions, and following up until resolved
• Source new brokers through referrals from existing and potential clients
• Promote Rosabon Financial Services products to clients when relevant
• Identify client needs and ensure a high level of satisfaction
• Manage ongoing communication with clients throughout their transaction process
• Monitor and address any risk of dissatisfaction during transactions
• Prepare and share detailed reports on client feedback and requests
• Submit weekly status and summary reports to the brokers admin team
• Carry out other duties as assigned by the line manager

Qualifications and Skills

• Bachelor’s degree in Marketing or a related field
• Previous experience in a similar sales or client facing role

Skills and Competencies

• Strong verbal and written communication skills
• Good sales and negotiation ability
• Proficiency in Microsoft Office tools
• Strong interpersonal and relationship management skills

Salary

N120,000 to N170,000 monthly

How to Apply

Interested and qualified candidates should send their application to using Brokers Sales Executive as the subject of the email.