Call Centre Representative at Tribest corporate support

Tribest is a corporate support solutions provider offering a wide range of people outsourcing services. Our team includes experts in management, strategy, banking, and capacity development, all working together to deliver effective human resource solutions. With this diverse expertise, we are raising service standards and driving excellence in every project.

Location: Lagos
Employment Type: Full-time

Job Summary

We are looking for a Call Centre Representative to join our team in Lagos. The successful candidate will act as the first point of contact for customers, managing inquiries, complaints, and requests with professionalism. This role requires strong communication skills, attention to detail, and a commitment to creating positive customer experiences.

Key Responsibilities

Customer Interaction

• Manage inbound and outbound calls efficiently
• Provide accurate information, resolve inquiries, and ensure first-call resolution
• Escalate complex issues to the right department when necessary
• Maintain a polite, empathetic, and professional approach at all times

Data Management and Reporting

• Record details of customer interactions, feedback, and complaints
• Keep customer information updated in the company database
• Prepare and submit reports on call activities, service issues, and customer feedback

Product and Service Knowledge

• Develop and maintain a strong understanding of company products and services
• Stay updated on new offerings and policy changes
• Identify customer needs and recommend suitable products or services

Qualifications and Requirements

• Minimum of Higher National Diploma (HND) or equivalent
• Previous experience in a call centre or customer service role is an advantage
• Strong communication skills, both written and verbal
• Good problem-solving skills and a customer-first mindset
• Familiarity with call centre software and CRM systems
• Ability to multitask and thrive in a fast-paced environment

Application Closing Date

30th September, 2025