Customer Care Representative at Best Service Raya

Best Service Raya is a mobile phone distribution and service company. We focus on the sale, support, and after sales service of mobile phones and small domestic appliances. Our branches work directly with customers to help them get the best value from their devices.

Job Details

Job Title: Customer Care Representative
Job Type: Full time, onsite
Location: Abia State
Experience Level: 1 – 3 years
Qualification: OND, NCE, HND, or BSc
Job Field: Customer care and customer service

Role Overview

The Customer Care Representative will attend to walk in customers at the branch, support phone diagnostics, and work closely with on site engineers. The role also involves maintaining good relationships with market dealers to grow customer visits and repair volume at the site.

Key Responsibilities

• Attend to customers at the branch in a friendly and professional way
• Check phone symptoms and help troubleshoot basic issues
• Register customer phones and cases in the system accurately
• Work with on site engineers to follow up on phone repairs and updates
• Provide clear feedback and updates to customers on repair status
• Build and maintain relationships with market dealers to increase visits and volume at the branch

Qualifications and Skills

• OND, NCE, HND, or BSc in any relevant field
• One to three years experience in customer care, front desk, or service center roles
• Basic understanding of mobile phones and common phone issues
• Good communication and listening skills
• Strong attention to detail and record keeping
• Ability to work as part of a team and follow set processes
• Customer focused mindset and positive attitude

Salary

Not specified

How to Apply

Interested and qualified candidates should send their CV using Customer Care Representative as the subject of the email.