Customer Experience Officer at T.O.N. Legal & Corporate Services

T.O.N. Legal & Corporate Services is a business management firm committed to helping companies grow sustainably. We offer tailored strategies and support that align with each client’s business goals. With a strong understanding of Nigeria’s market and regulatory landscape, we deliver practical solutions that drive success.

We’re currently hiring for the following role:

Job Title: Customer Experience Officer – Solar Panel Manufacturing

Location: Abuja
Employment Type: Full-time
Industry: Manufacturing

Job Overview

We’re looking for a skilled Customer Experience Officer to manage client interactions, resolve complaints, and enhance customer satisfaction. This role supports both B2B and B2C clients and plays a key role in improving overall customer experience.

Key Responsibilities

• Handle customer inquiries through phone, email, and onsite visits
• Resolve complaints promptly and professionally
• Keep detailed records of customer feedback and generate reports
• Support the sales and aftersales teams in managing client relationships
• Monitor satisfaction levels and recommend improvements
• Develop and implement customer experience strategies
• Assist new clients with onboarding and product use
• Work with marketing and sales to improve customer touchpoints
• Design feedback surveys and analyze customer insights
• Ensure all interactions meet company service standards
• Train frontline staff in customer service best practices
• Lead initiatives that promote customer loyalty and retention

Requirements

• Bachelor’s degree in Business, Communications, or a related field
• Minimum of 3 years experience in customer service
• Strong communication and problem-solving skills
• Experience in a B2B or industrial setting is a plus
• Customer-focused and proactive approach
• Ability to work under pressure and handle conflict
• Familiarity with CRM software is an advantage
• Team player with strong attention to detail
• Flexible and adaptable to change
• Comfortable analyzing customer data and trends

Salary and Benefits

• Monthly salary: ₦300,000
• Performance-based bonuses
• Flexible work structure
• Career growth opportunities in a dynamic industry

Application Deadline

• Not specified