Customer Service Manager at cleaning service company

AT Limited is hiring on behalf of a professional cleaning service company based in Ikeja, Lagos. The company provides reliable cleaning solutions to homes and businesses and is focused on delivering quality service and customer satisfaction.

Job Details

Job Title: Customer Service Manager
Location: GRA Ikeja, Lagos
Employment Type: Full-time

Role Overview

The Customer Service Manager will be responsible for managing customer relationships, handling service-related concerns, and ensuring customers receive timely and satisfactory support. This role requires strong communication skills and the ability to manage a customer service team effectively.

Key Responsibilities

• Manage day-to-day customer service activities
• Respond to customer enquiries, feedback, and complaints
• Resolve escalated issues professionally and promptly
• Monitor service quality and suggest improvements where needed
• Train, guide, and supervise customer service staff
• Maintain accurate records of customer interactions

Qualifications and Skills

• At least 2 years of experience in a customer service role
• Good verbal and written communication skills
• Strong people management and teamwork ability
• Ability to solve problems calmly and professionally
• Basic computer and reporting skills

Salary

• Monthly salary of N200,000
• Stable full-time employment
• Opportunity to improve customer experience and team performance

Interview Expectations

This section is added by us to help applicants prepare better.

• Shortlisted candidates will be invited for a physical interview
• Interview questions will focus on customer handling, conflict resolution, and team management
• Candidates may be asked to share real work experiences from past roles
• Professional appearance and clear communication are important

How to Apply

Interested and qualified candidates should send their CV using Customer Service Manager as the subject of the email.

Application Closing Date: 30th January, 2026.