Customer Service Representative at Iknorbert Communications Limited

Iknorbert Communications Limited was established in 2012 to enhance the distribution of communication and ICT products across Africa. The company focuses on sales and distribution of technology and communication solutions, serving a broad and growing customer base.

Job Details

Job Type: Full Time, Onsite
Qualification: OND, NCE, HND, or BSc
Experience: 3 to 8 years
Location: Orile Iganmu, Lagos
Job Field: Customer Care

Role Overview

The Customer Service Representative will serve as the first point of contact for customers, providing support, resolving issues, and ensuring a positive experience. The role requires strong communication skills, problem-solving ability, and a customer-focused attitude. The ideal candidate will be professional, attentive, and able to work both independently and as part of a team.

Key Responsibilities

• Respond to customer inquiries through phone, email, and online platforms.
• Listen actively and address concerns with empathy and professionalism.
• Resolve issues promptly while maintaining a high standard of customer satisfaction.
• Follow company procedures for handling customer interactions.
• Document all interactions and maintain accurate customer records.
• Escalate complex cases to the appropriate departments when needed.
• Upsell and cross-sell relevant products and services.
• Support the company’s brand reputation through positive customer engagement.
• Gather customer feedback to help improve service delivery.
• Stay updated on company products, services, and policies.
• Work with team members to achieve service goals.
• Maintain a calm and professional attitude in all situations.
• Participate in training to improve service skills and product knowledge.

Qualifications and Skills

• OND, NCE, HND, or BSc in a relevant discipline.
• Minimum of 3 years experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Good problem-solving and conflict-resolution abilities.
• Ability to multitask, stay organized, and manage priorities.
• Team-oriented and capable of working with minimal supervision.
• Professional and positive attitude.
• Only female applicants will be considered.

Salary

Not specified.

How to Apply

Interested and qualified candidates should send their CV using the job title as the subject of the email.