Customer Service / Telesales Representative at Nik De Panache Limited

Nik De Panache Limited is a real estate, lifestyle, investment, and construction company established in 2015. We are committed to delivering quality services and creating exceptional experiences for clients across all segments of our operations.

Job Details

Job Type: Full Time, Onsite
Location: Abuja
Qualification: BA/BSc/HND, MBA/MSc/MA
Experience: 2 to 5 years
Job Field: Customer Service, Sales, Marketing, Business Development

Role Overview

The Customer Service/Telesales Representative will serve as the first point of contact for all client inquiries. The role involves handling customer communication, providing accurate information about properties, qualifying leads, scheduling viewings, and supporting sales efforts. The ideal candidate should be professional, customer-focused, and capable of meeting performance targets while offering a smooth, positive experience to every client.

Key Responsibilities

• Respond to client inquiries through phone calls, email, WhatsApp, and walk-ins
• Provide accurate and updated information on available properties and pricing
• Qualify leads and prioritize client needs to meet monthly and quarterly targets
• Coordinate property viewings and site inspections
• Maintain up-to-date records of customer interactions using the company’s CRM
• Meet or exceed sales and conversion goals
• Resolve customer issues promptly and escalate complex matters
• Support customer retention efforts through follow-up and feedback collection
• Prepare reports on client engagement and performance metrics
• Work with the sales and marketing teams during campaigns and promotions

Qualifications and Skills

• 2 to 5 years of experience in customer service or sales, preferably in real estate
• BA/BSc/HND in Business Administration, Marketing, or related fields
• Strong sales ability and proven record of meeting targets
• Excellent communication skills, both verbal and written
• Knowledge of real estate processes and CRM software
• Proficiency in Microsoft Office
• Professional appearance and a proactive work attitude

Core Competencies

• Strong negotiation and persuasive communication
• Active listening and empathy when addressing client needs
• Good organization and time management skills
• Ability to manage multiple tasks and follow up effectively
• High level of integrity and professionalism

Salary
Not specified

How to Apply
Interested and qualified candidates should send their CV and a brief cover letter explaining their suitability for the role using the job title as the subject of the email.