Adlimnet Limited
Adlimnet Limited is a luxury scent company based in Lekki Phase 1, Lagos. We provide quality fragrance products and offer a warm experience to our customers both online and in-store.
Job Details
Job Title: Female Customer Service Support Lead
Location: Lekki Phase 1, Lagos (Office and Store)
Employment Type: Full-time
Work Hours: 9:00 AM to 6:00 PM
Reports To: Managing Director
Role Overview
The Customer Service Support Lead will handle customer communication, manage client data, support online sales activities, and ensure accurate documentation across all platforms. The role requires strong attention to detail, excellent communication skills, and the ability to work with accuracy and professionalism.
Key Responsibilities
- Customer Communication and Support
Respond to customer messages and inquiries across Instagram, WhatsApp, the website, and other sales channels.
Provide polite and timely support to all customers.
Record client details, preferences, and purchase history accurately.
- Database Management
Update and maintain the customer database daily.
Check all data entries for accuracy and correct errors when identified.
Protect customer information and follow company confidentiality rules.
- Sales and Order Management
Process online orders from Instagram, the website, and other sales platforms.
Confirm product availability and work with the sales or inventory team to arrange dispatch.
Log all sales correctly and link them to the right customer profile.
- Social Media and Digital Presence
Post and update content on Instagram and Google My Business every day.
Share product highlights, promotions, and testimonials with accurate information.
Respond to comments, reviews, and inquiries politely.
- Reporting and Communication
Confirm resumption each morning by sending a WhatsApp message to the Managing Director.
Submit a daily report by 5:30 PM covering customer interactions, sales processed, database updates, and social media posts.
Provide updates on any issues or suggestions.
- Accuracy and Conduct
Ensure all shared information is correct at all times.
Follow company policies and communicate professionally.
Respect all confidentiality requirements.
- Data and Sales Analysis
Prepare a weekly summary report showing inquiries handled, online sales performance, customer retention patterns, and recommendations for improvement.
- System and Stock Checks
Match all sales entries with stock records.
Work with the inventory team to resolve any differences.
Support stock documentation and storage procedures.
- Marketing Support
Work with the sales representative to plan weekly content ideas.
Suggest engagement and promotional ideas based on customer feedback and data.
- Database Review
Check client records weekly to remove duplicates, correct errors, and update profiles.
Qualifications and Skills
- Strong written and verbal communication
- Good knowledge of customer service and digital communication
- Ability to manage databases and keep accurate records
- Basic understanding of social media platforms
- Attention to detail and strong organizational skills
- Ability to follow instructions and meet deadlines
- Previous experience in customer service is an added advantage
Salary
N130000 to N150000 monthly.
How to Apply
Interested and qualified candidates should send their CV using the job title as the email subject.
Application closes on 17 December 2025.
To apply for this job email your details to gbemisolababaoye@gmail.com