Front Desk Officer at Casalavoro Limited

Casalavoro Limited is a rapidly growing company with active interests in Real Estate, Hospitality, and Commodities. With a strong focus on excellence and innovation, we deliver services that set new standards across multiple industries.

We are currently recruiting for the position below:

Job Title: Front Desk Officer

Location: Abuja (FCT)

Employment Type: Full-time

Job Summary

We are looking for a professional and motivated Front Desk Officer to oversee front desk operations. The ideal candidate will provide excellent customer service, manage visitor registrations, and ensure clients, guests, and employees receive a smooth and welcoming experience.

Key Responsibilities

• Welcome and attend to guests, ensuring they feel valued and respected
• Oversee guest check-ins, check-outs, and room assignments
• Handle key card management and respond to guest requests promptly
• Maintain accurate records of guest interactions, including complaints and feedback
• Coordinate with other departments to deliver seamless services
• Keep the front desk and reception area clean, organized, and professional
• Share information about company services, facilities, and local attractions
• Direct visitors, clients, and staff to the right departments or personnel
• Answer phone calls, respond to emails, and manage communication effectively
• Provide administrative support such as photocopying, scanning, and document management
• Organize records, files, and databases while maintaining confidentiality
• Handle mail and packages, ensuring proper distribution
• Manage office supplies, calendars, and assist with meeting coordination
• Ensure all customer interactions are professional, courteous, and solution-oriented

Key Criteria

• HND or Bachelor’s Degree in Hospitality Management, Business Administration, or related fields
• Minimum of 2 years’ experience in a front desk or customer service role, preferably in hospitality
• Strong communication, interpersonal, and problem-solving skills
• Ability to perform well in a fast-paced environment

What We Offer

• Competitive salary between N100,000 and N150,000 monthly
• An opportunity to grow within a recognized hospitality-focused company
• Supportive and collaborative workplace culture
• Ongoing training and professional development
• Rewards and recognition for high performance

Application Closing Date

1st September, 2025

How to Apply

Qualified and interested candidates should send their CV using Front Desk Officer as the subject of the email.