IT Support Officer at Dreamworks Integrated System Limited

Dreamworks Integrated System Limited is a forward-thinking company dedicated to delivering exceptional IT solutions and support services. We’re expanding our team and looking for a customer-focused IT Support Officer who is passionate about technology and problem-solving.

We have built a strong presence across Nigeria by investing significantly in our infrastructure, service capabilities, and expert personnel. If you’re ready to be part of a growing tech-driven company, this opportunity is for you.

Job Title: IT Support Officer

Location: Lagos

About the Role

We’re looking for an IT Support Officer to provide frontline technical support to our team. You’ll play a key role in ensuring smooth IT operations, troubleshooting technical issues, and supporting our users in navigating their daily tech needs.

Key Responsibilities

Technical Support

• Provide first-level technical support to users through phone, email, or in-person.
• Troubleshoot hardware, software, and network issues to identify root causes and provide timely solutions.

User Support and Training

• Assist users with installation, setup, and use of software applications.
• Offer guidance and training on IT systems.
• Create user manuals and FAQs to support independent problem-solving.

Maintenance and System Updates

• Perform regular maintenance on hardware and software.
• Install updates, patches, and upgrades to keep systems secure and functional.
• Coordinate with vendors for repairs and replacements when needed.

Asset and Inventory Management

• Keep accurate records of all IT equipment and software.
• Support procurement processes by evaluating vendors and managing orders.

Documentation and Reporting

• Document all IT support activities in a centralized system.
• Generate regular reports on ticket volume, resolution times, and user satisfaction.

Security and Compliance

• Support the enforcement of IT security protocols.
• Conduct routine checks to ensure data protection and system compliance.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Hands-on experience in technical support and troubleshooting.
• Strong knowledge of Windows, macOS, Linux, Microsoft Office, G Suite, and hardware systems.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage tasks in a fast-paced environment.
• Familiarity with ITIL practices is a plus.
• Certifications such as CompTIA A+, Microsoft MCDST, or ITIL Foundation are an added advantage.
• A strong desire to learn and keep up with evolving technology.

Application Deadline

30th August 2025

How to Apply

Interested candidates should send their CV. Use IT Support Officer as the subject of your email.

Why Join Us

At Dreamworks Integrated System Limited, we’re committed to creating a workplace where technology professionals can grow, thrive, and make a difference. If you enjoy helping people solve tech problems and want to be part of a supportive, innovative team we’d love to hear from you.