Outlet Supervisor at Hatlab Ice Cream Delite

Hatlab Ice Cream Delite is a growing hospitality brand specializing in authentic Italian gelato, pastries, and desserts. We combine traditional craftsmanship with modern service to deliver high-quality treats to our customers across Nigeria.

We are currently seeking passionate and experienced professionals to join our team in the position below.

Job Title: Outlet Supervisor

Location: Osogbo, Osun

Employment Type: Full-time

About the Role

The Outlet Supervisor will oversee daily outlet operations, ensuring smooth production, excellent customer service, and compliance with company standards. This role is ideal for a motivated individual who enjoys managing people, driving sales, and maintaining high-quality standards.

Key Responsibilities

Operational Leadership

• Supervise day-to-day outlet activities including production and shop floor operations
• Maintain cleanliness and organization of the outlet at all times
• Implement and monitor standard operating procedures (SOPs)
• Manage stock levels, place orders, and oversee restocking
• Supervise preparation of gelato, pastries, breads, and desserts
• Ensure consistent product quality, taste, and presentation
• Handle cash transactions securely and maintain accurate payment records
• Reconcile daily financial transactions and prepare reports
• Collaborate with finance to ensure proper documentation and compliance
• Support internal and external audits as required

Customer Service

• Create a welcoming and customer-focused environment
• Train and guide staff to deliver excellent service
• Address customer inquiries, feedback, and complaints promptly
• Maintain brand standards for quality and service

Team Management

• Recruit, train, and develop a high-performing team
• Schedule staff shifts efficiently
• Conduct performance reviews and offer feedback
• Foster a positive and collaborative workplace

Sales and Marketing

• Implement sales strategies to achieve revenue goals
• Work with marketing to execute promotions
• Track sales trends and identify growth opportunities

Recipe Development and Production Planning

• Keep up with industry trends and seasonal products
• Develop or adjust recipes to meet company standards
• Research new ideas to improve product offerings

Ordering and Inventory Management

• Source quality ingredients for production
• Manage raw material and supply inventory
• Place timely orders to avoid shortages or overstocking

Quality Control

• Enforce quality control measures for all products
• Conduct regular tastings and evaluations
• Ensure products are attractively displayed

Hygiene and Safety

• Comply with food safety and hygiene standards
• Maintain a clean and sanitary kitchen environment

Requirements

• OND, HND, or Bachelor’s Degree in a relevant field
• 2 to 3 years of similar work experience

Benefits

• Monthly Salary: N50,000 – N60,000
• 13th Month Bonus
• Leave Allowance
• Holiday Bonus

Application Closing Date

30th September 2025

How to Apply

Interested and qualified candidates should send their CV using the Job Title as the subject of the email.