PalmPay
PalmPay is a fast-growing Africa-focused fintech company established in 2019. The platform provides innovative mobile payment solutions and a wide range of financial services designed to make transactions seamless for users.
We are currently seeking passionate individuals to join our team in the position below:
Job Title: Social Media Officer – Customer Service
Location: Ikeja, Lagos
Employment Type: Full-time
About the Role
As a Social Media Officer within our Marketing Reputation Team, you will be the first point of contact with customers across various digital platforms. Your responsibility will be to engage customers, resolve inquiries, and ensure the brand maintains a trusted and professional image online. This role requires excellent communication skills, empathy, and the ability to handle large volumes of interactions while protecting the company’s reputation.
Key Responsibilities
- Respond to customer inquiries across platforms such as Facebook, Instagram, and Twitter (X)
- Maintain a friendly, empathetic, and professional tone in all communications
- Accurately assess customer needs and provide timely solutions
- Share information including case updates in line with security and compliance protocols
- Escalate unresolved or sensitive issues to the Escalation Team when necessary
- Monitor brand mentions and manage public feedback to safeguard the company’s image
- Gain a strong understanding of PalmPay products, services, and policies for effective support
- Ensure compliance with data privacy standards and company communication policies
- Provide insights from customer interactions to improve services and digital engagement strategies
Requirements
- Bachelor’s degree in Communications, Marketing, or related field, or equivalent work experience
- 1–3 years of experience in customer service, social media management, or online reputation management
- Excellent written communication and adaptability across diverse audiences
- Strong interpersonal skills with a customer-focused approach
- Proficiency in social media management and monitoring tools such as Zoho
- Ability to manage large volumes of customer interactions efficiently
- Strong problem-solving skills and ability to make quick, informed decisions
Application Closing Date
Not Specified
To apply for this job please visit palmpaylimited.applytojob.com.